LensCrafters

Reviews

• KF

  Karen Ford

  1 day ago
  5.0
  Angie is awesome. I’ve dealt with her before and hope to do so in the future. She’s kind, patient and helpful.
• YJ

  Yerlys Jordan

  Mar 11, 2026
  5.0
  Amazing experience! The staff really took the time to listen to my concerns and made me feel genuinely cared for. My eye exam was very thorough, and everything was explained clearly. I felt comfortable and confident in the care I received. This will definitely be my go-to place for eye care from now on. Thank you so much Doctor Phan and team!
• RS

  Rachael Sandlin

  Mar 6, 2026
  1.0
  I purchased two pairs of glasses from LensCrafters and was surprised by how expensive they were even with vision insurance. My first pair was mostly covered and arrived quickly without any issues, so I initially had a good experience. My second pair, however, cost nearly $400 even after applying a $100 coupon from my insurance. When the order arrived, only the lenses had been delivered. Instead of contacting me to explain the situation beforehand or asking how I wanted to proceed, the staff immediately took a pair of the display frames from the sales floor and cut the lenses to fit them while I waited. While the glasses themselves appear fine, I was never asked for my preference. For a purchase at this price point, I would have expected brand-new frames and the option to simply reorder them, even if it meant waiting longer. Instead, the decision was made without my input, and I had to sit there while they modified a display pair. When someone is paying several hundred dollars for glasses, clear communication and new product should be the standard. I would have gladly waited for a proper reorder rather than receiving frames that had been sitting on the display floor. The lack of communication and assumption that this was acceptable made the experience frustrating and disappointing.
• DS

  Diana Stan

  Mar 3, 2026
  1.0
  These people that work here don’t know what they are talking about. I called in a few weeks ago to ask when my warranty expires for the glasses, was told that it expires mid March, today I show up to use my warranty and she said it expired 2 days ago. Train your staff properly, this is a simple thing that should not have happened. Incompetent staff, will never go to this location again.
• JS

  Jakisha Swanson

  Feb 28, 2026
  5.0
  Upon entering the establishment, I was promptly greeted and the staff were pleasant. After my eye exam the staff asked what type of frames, price range I wanted to start with. The staff was helpful in getting me set up with a tray and explaining the process during to my eyes were dilated an overall good experience.

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