Club Pilates

Reviews

• IT

  Irena Thompson

  Dec 17, 2025
  1.0
  ❌ Horrible Experience, Complete Lack of Customer Respect, and Financial Malpractice ❌ I was a client of this club for several years, but my overall experience turned out to be extremely negative. This is not just a club where it is difficult to book classes; it is a place where customers are not respected, and the financial policy is non-transparent and aggressive. 1. Financial Dishonesty and Problems with Membership "Freezing" • First Pregnancy: When I first requested to freeze my membership due to pregnancy, the club, despite my repeated requests to stop charging, continued to deduct money from my card for several months. The refund only happened under significant pressure. • Second Pregnancy: The situation repeated itself. I called for two weeks to freeze the membership but only received empty promises. Subsequently, I was required to provide a doctor's certificate stating I was unable to exercise. Only after I demanded they send a copy of the contract for my lawyer did they immediately freeze the membership without any certificate. This demonstrates a deliberate complication of the process. • Demanding Certificates Postpartum: After giving birth, I returned to classes. After a month of attending, the manager demanded I provide a doctor's certificate allowing me to exercise, even though I was already actively attending sessions. 2. Absurd Cancellation Policy and Class Annulment • Classes must be booked two weeks in advance, otherwise, there are simply no spots available. • I missed one class due to my children's illness and couldn't cancel in time. The penalty is $20. When the club was unable to charge this amount to my card, they cancelled all my future reserved classes without any prior notice! This is an absolute disregard for a long-standing customer's interests. 3. Unacceptable Attitude and Threats • Communication with the manager was extremely unpleasant and disrespectful. • When I stated that due to such treatment I no longer wished to continue, I was informed that I needed to pay for a 30-day notice period. • The same day, after I refused to pay for a month I would not be using, an unknown man called me and threatened me with collections (debt collectors). Summary: I initially thought this bad treatment was personal, but reviews from other clients confirm this is a systemic problem at the club. The club fosters an atmosphere of disrespect and financial pressure, rather than client care.
• CC

  Christy

  Sep 5, 2025
  1.0
  Hello! I have attended this studio, and several others in the Fort Lauderdale area for years. This studio isn't awful, but definitiely isn't the best one. I notice they are claiming to have won the top pilates studio in the Fort Lauderdale Top 25 of 2025.This is not true, as the studio that truly won is the Club Pilates South Fort Lauderdale location. I do not know who owns this location, but I think it is awful and unprofessional for someone to claim a title that is not theirs. Shame on this studio for its dishonesty! Picture attached.
• YK

  Yaffa Klein

  Aug 29, 2025
  1.0
  They falsely are taking credit for “ winning “ best Pilates studio in south Florida. And when you comment on their instagram to correct it they block you! Wonder what else they lie about
• AM

  amy metzger

  Aug 26, 2025
  2.0
  Terrible customer service. Sometimes it takes a few phone calls for someone to get back to you. join Pompano or South Fort Lauderdale not the studio
• PN

  Phone Number

  Aug 25, 2025
  1.0
  The Burger King Drive-Thru of Pilates Club Pilates is unfortunately the Burger King drive-thru version of Pilates—fast, impersonal, and robotic. Many instructors move through routines like machines, often not even paying attention to members. I’ve seen instructors literally facing the wall talking instead of focusing on the class. Staff are frequently on their phones before and after sessions, creating the impression that members are more of a nuisance than a priority. When I signed up, I was told about cancellation fees but reassured that in the event of a medical situation, I could text and charges would be reversed. That turned out to be misleading. The app malfunctioned, I canceled a class in time, yet was still charged. When I questioned it, the manager Heather accused me of lying—over a $5 no-show fee. That wasn’t just insulting, it was unprofessional and unnecessary. I quit my membership because of this, but the final straw came during my cancellation process. I repeatedly confirmed with Heather via text and email the exact date my membership would end. She confirmed it multiple times. On that date, I drove to the studio for what I believed was my final class, only to be turned away at the door. Heather told me my membership had ended the day before—with no communication, no text, no call. She had quietly removed me from the roster. It genuinely felt like she took satisfaction in denying me the one class I had been promised, after I’d already invested my time driving there. That is not how a professional manager behaves—it’s petty, vindictive, and disrespectful. As for instructors: Paula is by far the worst. I witnessed her yelling at a member, “GET OUT OF MY CLASS,” because they arrived a few minutes late after a doctor’s appointment. Completely unacceptable. Carolina often faces the wall or talks like a recording instead of engaging with the class. These behaviors make the experience feel transactional and cold rather than supportive. To be fair, Daniel and Adriana truly care about members. They bring energy, attention, and compassion—the qualities you’d expect in a Pilates studio. Unfortunately, their good work is overshadowed by poor management and other staff who don’t seem invested in the members at all. At its core, this studio is poorly managed. Policies are enforced without common sense, customer service is dismissive, and the culture is one of indifference—even hostility—rather than growth and wellness. Pilates should be about connection, alignment, and community. Here, it feels like fast food: cheap, rushed, and ultimately unsatisfying. I emailed corporate about this, but was instructed to talk with the studio and no one called me back. My advice: do your homework before you sign up. Ask every question. Get every promise in writing. And be prepared for a studio that operates more like a drive-thru than a professional fitness community.

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