Club Pilates

Reviews

• IT

  Irena Thompson

  Dec 17, 2025
  1.0
  ❌ Horrible Experience, Complete Lack of Customer Respect, and Financial Malpractice ❌ I was a client of this club for several years, but my overall experience turned out to be extremely negative. This is not just a club where it is difficult to book classes; it is a place where customers are not respected, and the financial policy is non-transparent and aggressive. 1. Financial Dishonesty and Problems with Membership "Freezing" • First Pregnancy: When I first requested to freeze my membership due to pregnancy, the club, despite my repeated requests to stop charging, continued to deduct money from my card for several months. The refund only happened under significant pressure. • Second Pregnancy: The situation repeated itself. I called for two weeks to freeze the membership but only received empty promises. Subsequently, I was required to provide a doctor's certificate stating I was unable to exercise. Only after I demanded they send a copy of the contract for my lawyer did they immediately freeze the membership without any certificate. This demonstrates a deliberate complication of the process. • Demanding Certificates Postpartum: After giving birth, I returned to classes. After a month of attending, the manager demanded I provide a doctor's certificate allowing me to exercise, even though I was already actively attending sessions. 2. Absurd Cancellation Policy and Class Annulment • Classes must be booked two weeks in advance, otherwise, there are simply no spots available. • I missed one class due to my children's illness and couldn't cancel in time. The penalty is $20. When the club was unable to charge this amount to my card, they cancelled all my future reserved classes without any prior notice! This is an absolute disregard for a long-standing customer's interests. 3. Unacceptable Attitude and Threats • Communication with the manager was extremely unpleasant and disrespectful. • When I stated that due to such treatment I no longer wished to continue, I was informed that I needed to pay for a 30-day notice period. • The same day, after I refused to pay for a month I would not be using, an unknown man called me and threatened me with collections (debt collectors). Summary: I initially thought this bad treatment was personal, but reviews from other clients confirm this is a systemic problem at the club. The club fosters an atmosphere of disrespect and financial pressure, rather than client care.
• CC

  Christy

  Sep 5, 2025
  1.0
  Hello! I have attended this studio, and several others in the Fort Lauderdale area for years. This studio isn't awful, but definitiely isn't the best one. I notice they are claiming to have won the top pilates studio in the Fort Lauderdale Top 25 of 2025.This is not true, as the studio that truly won is the Club Pilates South Fort Lauderdale location. I do not know who owns this location, but I think it is awful and unprofessional for someone to claim a title that is not theirs. Shame on this studio for its dishonesty! Picture attached.
• RB

  Rita Bontempo

  May 8, 2025
  5.0
  The best place ever !!!!
• SP

  Stefano Palazzo

  Dec 11, 2023
  5.0
  This place is fantastic. The instructors all have their varying styles which make classes different and fun. There is a plethora of choice when it comes to how you want to practice. They offer flow, suspend, cardio, and other classes to please everyone’s taste. Brian and the front desk team are always willing to help and bend over backwards to accommodate folks. I read through some of these reviews and honestly, many of the folks that wrote about bad experiences have to do with membership and availability. If you have sessions or pay a monthly subscription classes are plentiful if you plan ahead and schedule in advance. The rules about freezing and canceling are very clear when you sign up. Don’t get pissed at people because YOU failed to read the contract and just clicked yourself through the payment. I am over 100 classes strong and plan on continuing. Adriana, Armine, Bruna, Ella, Gabe, Hannah, Marine, Paola are all great. Highly recommend.
• AL

  Ana LM

  Jan 25, 2023
  1.0
  TERRIBLE CUSTOMER SERVICE. TERRIBLE MANAGEMENT. STAY AWAY!!! Shady shady! Classes are always full.