Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
325 reviews
5 stars
263
4 stars
7
3 stars4
2 stars4
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Azalea, Will, and Jesse for their exceptional service.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about a staff member named Angie, who was described as dismissive and unhelpful, leading to frustration for some customers.
Product Quality
Customers appreciated the variety and quality of eyewear available, including designer options, but there were complaints about issues with prescriptions and delays in receiving glasses.
Efficiency
Many reviews highlighted the quick service and efficiency in processing orders and adjustments, although some customers experienced significant delays in receiving their glasses.
Professionalism
The professionalism of the staff, including the doctors, was frequently mentioned positively, contributing to a generally favorable impression of the business.
- TPThomas PietrykaOct 30, 20255.0Very thorough and informative exam, Dr. Sanchez was very helpful
- HKHope KoppSep 25, 20255.0Excellent customer service by the young gal who helped me. She was absolutely sweet and so patient and helpful! I even bought two pair of glasses!
- RRRezzzSep 24, 20255.0Jessica and Thomas were incredible and helped me more than I think any office in SWFL would. They truly went above and beyond!
- FCFrank CalcagniSep 2, 20251.0ANGIE GOT ATTITUDE LIKE NO OTHER............. Giving all fairness, I will talk about our good experience. The day we went in, and my wife picked out a pair of Versace frames to put her prescription on was quite delightful. The young professional lady Azalea treated us with the utmost of kindness and service. She gets 5 stars. ***** That is where delightful turns into dilemma. When I went there a week later to pick up the glasses that were already paid for Angie made this transaction so impossible that even if I wanted to keep the glasses, we just could not. She was authoritative, totally dismissive of customer service. What could have taken literally 5 minutes cost me 35 minutes because of her lazy attitude and standoff demeanor. She should not be working with the public. And I say this from the perspective of successfully owning a retail operation for the last 38 years. I rarely complain but had to share this with people so they are aware about Angie...."When will those clouds all disappear"? By the way, went back same day......got our $695 refund due to Angie. Bought Prada pair at Visionworks. Mike was the best.
- BSBarbara SmithSep 1, 20255.0By far the greatest display of exceptional customer service I've ever witnessed. Azalea assisted me with the most unbelievable kindness and patience while choosing eyewear, but I encountered Angie 1st. I was a little bit annoyed about paying upfront for my copay. She didn't skip a beat and left me feeling guilty about being annoyed, because she was so nice. She also had a customer who was so unpleasant, I began counting to 10. She apologized and wished him a good day. The doctor was very nice and pleasant as well. It was a great experience and, I appreciate all your professionalism, courtesy and patience. Keep up the good work. Many blessings to you all.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Estero offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
What brands of eyewear are available at this LensCrafters location?
We carry designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
Does LensCrafters accept vision insurance plans?
Yes, we accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Estero?
You can schedule an eye exam online at our scheduling link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=3356&storeId=10851
What are the store hours for LensCrafters in Estero?
We are open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
What payment options are accepted at LensCrafters Estero?
We accept American Express, Visa, MasterCard, Discover, cash, checks, Apple Pay, and Android Pay.
Is the LensCrafters store location wheelchair accessible?
Yes, our Estero store has a wheelchair accessible entrance for your convenience.
Are there any nearby places to eat after visiting LensCrafters?
Yes, nearby dining options include The Cheesecake Factory, Amfora Mediterranean Restaurant, Panera Bread, Casa Blu, and Stir Crazy Fresh Asian Grill, making it easy to enjoy a meal after your eye care visit.
Where can I get a coffee nearby LensCrafters in Estero?
You can grab a coffee or smoothie nearby at Starbucks or Juice Society Juicery, both located close to our store for a quick refreshment.
Are there other eyewear or optometry providers near LensCrafters Estero?
Yes, nearby optometrists and eyewear providers include Dr. Carlos Sanchez, which may be helpful if you're exploring multiple options for your vision care needs.