Club Pilates

Reviews

• RS

  Roxana Sangiorgi

  Aug 16, 2025
  1.0
  Me gustaba ese lugar pero no valoran al cliente. La recepcionista amable pero lo único que repite "son políticas de la empresa" "lo siento". No son capaces de hacer algo para ayudar al cliente. Llegue 7 minutos tarde porque no se conseguía lugar para dejar el auto porque hoy es sábado y estaba full. Llego y ya todas las camas estaban ocupadas, ok, no fue de mi agrado pero entiendo. Lo que no entiendo es que siendo clienta de este lugar por casi 1 año no solo no pude hacer mi clase, que ok, me la aguanto aunque no me gusta, pero sino que me cobran la clase como que no haya asistido, cuando fui y llegue 2 minutos adicionales de la tolerancia de 5 minutos. Si están pensando en inscribirse busquen otras opciones. No es un lugar que cobre barato, no todas las profesoras son buenas, hay profesoras que tratan a la gente de manera desagradable y sin personalizar y con aires de grandeza. Definitivamente una decepción y ya estoy buscando otras alternativas.
• DC

  D C

  Jul 25, 2025
  1.0
  This studio breached their contract and thinks it’s okay. I joined Club Pilates Doral Midtown in good faith, signing an unlimited membership that explicitly stated in writing that I could book same-day and back-to-back classes. This wasn’t a vague promise—it was clearly spelled out in Section 8.10 of their own membership agreement. When I booked two classes in the same day—exactly as the contract allowed—the staff confronted me in front of the entire class and insisted I leave. It was humiliating, embarrassing, and completely inappropriate. I was following the terms of the agreement, but they treated me like I was doing something wrong. Later, they tried to justify their actions using a general policy clause (Section 8.2), but that doesn’t override an explicitly written term of the contract. That’s a clear breach of contract—and I ended up paying for access they refused to honor. When I brought this up with management, they refused to accept they were breaking the law. On top of that, I was misled about using a Passport membership while traveling—they told me a location didn’t accept it when it actually did. I lost access and value I was entitled to. This isn’t just bad customer service—it violates the Florida Health Studio Act (§ 501.012–501.019, Fla. Stat.), which protects consumers from deceptive and unfair business practices related to health studio memberships. I filed formal complaints with the Florida Department of Agriculture and Consumer Services under the Health Studio Act and with the Better Business Bureau so that other consumers are aware of this unlawful behavior. I feel misled, dismissed, and financially taken advantage of by a business that refused to honor its own explicitly written agreement. This was all very disappointing as the instructors were great and the workouts were effective.
• XX

  Xenia

  Jul 3, 2025
  1.0
  Unprofessional billing and poor customer service Beware I originally signed up for a 3-month minimum membership at Club Pilates. After canceling in writing, I was still charged for a fourth month simply because I didn’t cancel on the exact billing date. There was no flexibility or empathy, even though I followed their policy as best as I could. Later, they gave me the option to switch to their 4 class pack instead of the unlimited which would be cheaper I was still not happy but I decided to accept since it was better than getting charge. Its been a few days later and I did NOT book or attend a single class, yet my card was charged three separate $20 fees without explanation! All my class credits disappeared. Only after calling the studio were the credits suddenly restored within seconds with no apology or clear reason for the charges. It felt extremely shady and unprofessional. This experience has been stressful, unclear, and disappointing. If you’re considering signing up document everything, monitor your account constantly, and be cautious with any automatic billing. They do not make cancellations or refunds easy, and customer care seems to come last. DO NOT TRUST A BUSINESS THAT RANDOMLY CHARGES YOU AND “FIXES” IT ONLY WHEN YOU COMPLAIN.
• AR

  Angie Rodriguez

  Jun 27, 2025
  5.0
  I absolutely adore classes with Cassandra on Wednesdays and classes with Patricia on Fridays! They’re honestly my favorite days of the week and two of the best instructors Club Pilates has to offer! The ladies at the reception are the kindest girls I’ve ever met, and I truly have seen results since I started 3 months ago and honestly, if you’re considering getting your membership: this is your sign girl! It’s worth it!
• LM

  Luna Martin

  Jun 16, 2025
  1.0
  Dear Ms. Clivio, Thank you for your response. Please allow me to clarify a few points respectfully, as your version does not accurately reflect what occurred or the attitude of your staff upon my arrival. 1. I was never informed that I needed to arrive 15 minutes early. At no point, either by phone or email, was I told this detail. Had I been informed, I absolutely would have complied, as I deeply respect other people’s time. 2. I arrived only a few minutes late, with no intention to interrupt. My intention was to either join the class or reschedule, if needed. However, when I arrived, instead of being greeted professionally or given a clear explanation, your staff member addressed me with a “What’s wrong with you?” — a phrase that was neither courteous nor appropriate. 3. I chose to leave to avoid an uncomfortable situation. I did not want to argue, but I was truly disappointed by the lack of kindness in the interaction. I have lived in both North Florida and the northern U.S., have owned my own businesses, and have been educated to value professionalism, courtesy, and high standards. That is why I find it unacceptable to describe such a rude approach as “professional.” 4. Offering another class does not undo the poor treatment received. Rescheduling a class is a logistical solution, but it does not resolve the core issue: the failure in prior communication and the inappropriate treatment of a new client. That is what truly led me to leave and express my experience. Therefore, the issue was never about the schedule — I completely understand and respect your policies. What truly disappointed me was the way I was treated upon arrival. When someone is about to pay for a membership, they naturally adapt to the studio’s rules and expectations. But in return, they also hope to receive respectful treatment and professional service. I imagine that when you pay for a service, or walk into a business, you also expect to be treated with basic courtesy — and rightfully so. That mutual respect is what builds trust and, ultimately, contributes to a business’s long-term success. I appreciate your attention and wish you success in your business, hoping steps will be taken to ensure others are not subjected to a similar experience.

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