Club Pilates

Reviews

• MM

  Max

  Nov 26, 2025
  1.0
  My wife is extremely disappointed with Club Pilates Midtown Doral. The insensitivity and lack of compassion they have shown just to charge nearly $300 goes beyond inhumane. My wife sent an email stating she had a high-risk pregnancy and even called to confirm they had received it—the woman at the front desk said yes. Despite that, they unfroze her account and started charging her again. When my wife called to explain—again—that she has a high-risk pregnancy and had already notified them, they simply told her it was “company policy” and that they would continue charging her month after month. Then they told her she would not receive any refund because they were going to “apply” her payment to the following month. Absolutely unacceptable. It’s unbelievable that a business in this city would treat a pregnant woman this way and jeopardize her emotional well-being over a few extra dollars. Completely disgraceful behavior from both the front desk staff and the owner. I plan to take this matter as far as necessary.
• RS

  Roxana Sangiorgi

  Aug 16, 2025
  1.0
  Me gustaba ese lugar pero no valoran al cliente. La recepcionista amable pero lo único que repite "son políticas de la empresa" "lo siento". No son capaces de hacer algo para ayudar al cliente. Llegue 7 minutos tarde porque no se conseguía lugar para dejar el auto porque hoy es sábado y estaba full. Llego y ya todas las camas estaban ocupadas, ok, no fue de mi agrado pero entiendo. Lo que no entiendo es que siendo clienta de este lugar por casi 1 año no solo no pude hacer mi clase, que ok, me la aguanto aunque no me gusta, pero sino que me cobran la clase como que no haya asistido, cuando fui y llegue 2 minutos adicionales de la tolerancia de 5 minutos. Si están pensando en inscribirse busquen otras opciones. No es un lugar que cobre barato, no todas las profesoras son buenas, hay profesoras que tratan a la gente de manera desagradable y sin personalizar y con aires de grandeza. Definitivamente una decepción y ya estoy buscando otras alternativas.
• DC

  D C

  Jul 25, 2025
  1.0
  This studio breached their contract and thinks it’s okay. I joined Club Pilates Doral Midtown in good faith, signing an unlimited membership that explicitly stated in writing that I could book same-day and back-to-back classes. This wasn’t a vague promise—it was clearly spelled out in Section 8.10 of their own membership agreement. When I booked two classes in the same day—exactly as the contract allowed—the staff confronted me in front of the entire class and insisted I leave. It was humiliating, embarrassing, and completely inappropriate. I was following the terms of the agreement, but they treated me like I was doing something wrong. Later, they tried to justify their actions using a general policy clause (Section 8.2), but that doesn’t override an explicitly written term of the contract. That’s a clear breach of contract—and I ended up paying for access they refused to honor. When I brought this up with management, they refused to accept they were breaking the law. On top of that, I was misled about using a Passport membership while traveling—they told me a location didn’t accept it when it actually did. I lost access and value I was entitled to. This isn’t just bad customer service—it violates the Florida Health Studio Act (§ 501.012–501.019, Fla. Stat.), which protects consumers from deceptive and unfair business practices related to health studio memberships. I filed formal complaints with the Florida Department of Agriculture and Consumer Services under the Health Studio Act and with the Better Business Bureau so that other consumers are aware of this unlawful behavior. I feel misled, dismissed, and financially taken advantage of by a business that refused to honor its own explicitly written agreement. This was all very disappointing as the instructors were great and the workouts were effective.
• NS

  Norel Suarez

  Jan 24, 2023
  5.0
  Great place great people
• ET

  Etna Tescari

  Nov 10, 2018
  1.0
  Que desagradable, asisto hoy a una supuesta clase gratis que ofrecen por Instagram , que confirman ellos a las 12:30 y la clase comenzó a las 12 por lo cual perdí mi tiempo y es evidente que no se puede interrumpir. Consideró que es una falta de respeto hacer perder el tiempo a las personas de esta manera!!

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