LensCrafters

Reviews

• MB

  Michel Bezji

  Apr 4, 2026
  5.0
  Regina and everyone on the team are very nice and helpful, they are passionate about helping clients find the right pair of glasses.
• CF

  Chris Anthony Ferrer

  Mar 31, 2026
  5.0
  Regina and the rest of the team were kind and gracious enough to assist me in popping my lenses back into my frame at no cost. They were courteous, helpful and took care of me expeditiously.
• PD

  Patrizia DG

  Mar 30, 2026
  5.0
  I had such a great experience at LensCrafters thanks to the amazing team there. Elain, Faviana and Maria who helped me were incredibly patient, attentive, and genuinely kind throughout the entire process. They went above and beyond to make sure I got the best possible deal on my contact lenses. What really stood out is that they didn’t pressure me at all—instead, they worked with me transparently after I showed them I could get a lower price elsewhere. It’s rare to find customer service that feels this honest and supportive. I truly appreciate their help and will definitely be coming back!
• GD

  Goel Damkani

  Mar 26, 2026
  2.0
  Not the best experience. Purchased glasses from them a year ago and went yesterday to look at frames to take advantage of my annual vision insurance benefits. Upon walking in the employees asked what I needed apprehensively, almost as if they were confused about why I had the audacity to walk into their store. After explaining myself and telling them that I'd like to explore different frames and the issues I'm having with the previous frames I purchased, I was told just to look for smaller frames. No recommendations. No suggestions. No help. Two employees seemed freed up and not busy with other customers. They were not approachable and I felt like I would be disrupting if I went to ask for help. Just an overall very unwelcome feeling.
• IE

  Ivan Escobar

  Mar 18, 2026
  5.0
  Decided to give LensCrafters a try after a pretty poor experience with another provider (America’s Best), and I’m glad I did. First off, the store itself looks great—spacious, modern, and well thought out. From the moment I walked in, everything felt organized and intentional. The check-in process was seamless. The front desk team had everything ready to go, including my insurance, before I even arrived. That alone was a huge upgrade compared to my last experience. The doctor was excellent. She took her time, explained everything clearly, and never made me feel rushed or like I was just another appointment on the schedule. You can tell she genuinely knows her stuff and cares about what she does. On top of that, she was easy to talk to and made the whole experience seamless. After the exam, the LensCrafters sales team really stood out. They worked with me to find the best options and even helped match/beat online pricing, which I didn’t expect. That level of effort deserves recognition. Overall, this was a refreshing experience and a reminder of how things should be done. This LensCrafters will definitely be my go-to moving forward.

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