While many customers praised the friendly and professional demeanor of the staff, there were significant complaints about rudeness and unprofessional behavior from certain employees.
Wait Times
Numerous reviews highlighted excessive wait times, with some donors reporting waits of up to three hours, which detracted from their overall experience.
Cleanliness
The facility received mixed feedback on cleanliness, with some customers noting it was clean while others reported unsanitary conditions, particularly in the bathrooms.
Payment Issues
Several customers expressed frustration over payment discrepancies and delays, with some reporting not receiving promised bonuses or full compensation for their donations.
Customer Service
There were complaints about poor customer service, including unhelpful responses from management and issues with communication regarding donation processes.
ML
Mandy Chesser Leite
Feb 20, 2026
5.0
The best yet! Quick process
Everyone was friendly from start to finish
MS
Marie Sullivan
Feb 16, 2026
5.0
Staff is always courteous and professional. Payments are received quickly. Wait times are always short unless they’re busy but even then I’m in and out in less than an hour.
AD
Angelica Dionne
Feb 10, 2026
1.0
Been here a few times I always request my pull and draw to be 85 and never had an issue but trust for some reason there was. My nurse was a young female Filipino woman when I asked to my levels lowered she seemed panicked then the man next to her (Mr. Jerry) intervened and said you can’t do that. I said I’ve never had a problem with this request I almost passed out the first time so this is what I do. He says it had to be set at 285 and 85 I again say I do both 85. He ignores me. I asked the woman what are my levels? She squirms and says ummm I don’t know and walks off.
Very rude and disrespectful of both of them. They did not care about anything I said. She came back a few minutes later and explained he is her superior and she couldn’t answer that’s why she ran off. Why is her superior instilling fear in her like that?
The way he looked at me seemed as if I was causing him so much extra stuff to do, he wasn’t even my nurse.
I will not return to this establishment.
MG
Melissette Gonzalez
Feb 7, 2026
5.0
Staff is pretty cool, place is clean and well kept. Wait times are not horrible just depends on time of day.
KEDPLASMA Cocoa is a blood donation center specializing in plasma and blood donation services.
Where is KEDPLASMA Cocoa located?
It is located at 1225 W. King St., Cocoa, FL 32922, United States.
What are the regular business hours for KEDPLASMA Cocoa?
KEDPLASMA Cocoa is open Monday through Friday from 7:00 AM to 6:00 PM, and on Saturday from 7:00 AM to 4:00 PM. It is closed on Sundays.
Is KEDPLASMA Cocoa open on public holidays?
KEDPLASMA Cocoa is closed on certain holidays, including October 31 and November 1, 2025.
How can I schedule a plasma donation appointment at KEDPLASMA Cocoa?
You can schedule your plasma donation appointment by visiting their website or calling them at +1 321-338-1646.
What languages are spoken at KEDPLASMA Cocoa?
English is the primary language spoken at KEDPLASMA Cocoa.
Are there any other blood donation centers near KEDPLASMA Cocoa?
Yes, ImmunoTek Bio Centers is another blood and plasma donation center close by for your convenience.
Which nearby places can I visit for shopping after my donation?
You can visit Carquest Auto Parts for automotive parts, Tienda el Jutiapaneco for grocery shopping, or Authentic E-cigs for electronics and fashion accessories nearby.
If I want to relax after donating plasma, are there any spas nearby?
Yes, New Tokyo Spa Center is nearby and offers massage and spa therapy services to help you relax after your visit.
What public services are located near KEDPLASMA Cocoa?
The Cocoa Police Department and Cocoa Police Dept. are nearby, providing law enforcement and public safety services in the area.
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