Business Details
About
Blood Bank
Location
Hours
Reviews
3.9
284 reviews
5 stars
183
4 stars
15
3 stars
10
2 stars
14
1 star
62
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the friendly and professional demeanor of certain staff members, there were numerous complaints about rudeness and unprofessional behavior from others, particularly regarding communication and treatment of donors.
Wait Times
Several reviews highlighted excessive wait times, with some donors reporting waits of up to three hours, often due to staff engaging in casual conversations rather than attending to customers.
Cleanliness
The facility received mixed reviews on cleanliness, with some customers noting a clean environment while others reported unsanitary conditions, particularly in the bathrooms.
Payment Issues
Many donors expressed frustration over payment discrepancies, including delays in receiving promised compensation and issues with the payment system.
Management Response
There were multiple complaints about management's lack of responsiveness to issues raised by donors, with some customers feeling dismissed or threatened when voicing concerns.
- JMJami MelkusDec 22, 20255.0Kathleen is the best
- CPColeman PriceDec 8, 20252.0While waiting, I overheard the manager of the facility say “the beds don’t have to be wiped” after the last donator was finished, and before the next person sat down. Being a clean facility should never be overlooked because of the time.
- VVVacca VarraNov 20, 20253.0Nice place, nice people, BUT when I first started coming here last year I was in and out in less than an hour...convenience and time saved are the biggest pros for plasma donation places. Respecting my time was a huge factor in returning consistently BUT... Lately staff seem more concerned with hanging out conversing amongst themselves rather than engaging customers with due diligence and representing the establishment as a place of business. And I'm not positioning that disrespectfuly, as I understand they are not machines BUT its been excessive lately. You could be standing around or sitting for sometimes 30 to 45mins after you finish your questions, because they might get to 2 or 3 intakes in that time frame, so could be longer before you're actually even spoken to. Sometimes its 2 or 3 hrs before you finish the entire process, mostly because they're just in casual conversation with each other as if customers have no other purpose in their day and dont have any other places to be but to just sit and wait for the staff to get to them. This is mostly why I stopped going to plasma places in the past. The process gets longer and longer for no justifiable reason. I still recommend going here but just be prepared that it can take from an hour and a half to three hours for the entire process now, depending on how much staff is conversation amongst themselves.
- GJGia JohnsonNov 12, 20254.0Always an amazing experience. Will, Petra, Melissa, Hannah are my favorite phlebotomists. The only ones I allow to stick me! They do an amazing job EVERYTIME! Never digging! FIRST stick & never need assistance. Very clean facility, they accommodate me with my request of phlebotomist. Very nice & friendly staff! How ever they need more chairs to accommodate after work hours flow. It does take a while to be called to donate, which puts donors on a tight schedule.
- RRRobbieNov 11, 20255.0Everyone is so happy .. n ykevia.. sierra.. to check you in... N Hanna Jazmine n will and Melissa to hook u up they are wonderful.... Love my center they go above and beyond... 🥰
Frequently Asked Questions About KEDPLASMA Cocoa
What services does KEDPLASMA Cocoa offer?
KEDPLASMA Cocoa is a blood donation center specializing in plasma and blood donation services.
Where is KEDPLASMA Cocoa located?
It is located at 1225 W. King St., Cocoa, FL 32922, United States.
What are the regular business hours for KEDPLASMA Cocoa?
KEDPLASMA Cocoa is open Monday through Friday from 7:00 AM to 6:00 PM, and on Saturday from 7:00 AM to 4:00 PM. It is closed on Sundays.
Is KEDPLASMA Cocoa open on public holidays?
KEDPLASMA Cocoa is closed on certain holidays, including October 31 and November 1, 2025.
How can I schedule a plasma donation appointment at KEDPLASMA Cocoa?
You can schedule your plasma donation appointment by visiting their website or calling them at +1 321-338-1646.
What languages are spoken at KEDPLASMA Cocoa?
English is the primary language spoken at KEDPLASMA Cocoa.
Are there any other blood donation centers near KEDPLASMA Cocoa?
Yes, ImmunoTek Bio Centers is another blood and plasma donation center close by for your convenience.
Which nearby places can I visit for shopping after my donation?
You can visit Carquest Auto Parts for automotive parts, Tienda el Jutiapaneco for grocery shopping, or Authentic E-cigs for electronics and fashion accessories nearby.
If I want to relax after donating plasma, are there any spas nearby?
Yes, New Tokyo Spa Center is nearby and offers massage and spa therapy services to help you relax after your visit.
What public services are located near KEDPLASMA Cocoa?
The Cocoa Police Department and Cocoa Police Dept. are nearby, providing law enforcement and public safety services in the area.