Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
355 reviews
5 stars
269
4 stars2
3 stars3
2 stars
12
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising staff for being helpful and attentive, while others report rude and unprofessional behavior.
Staff Knowledge
Several customers highlighted the expertise and professionalism of the doctors and some staff members, but there were complaints about a lack of product knowledge among others.
Communication Issues
Many reviews mention poor communication, both in terms of internal staff coordination and customer interactions, leading to frustration and unresolved issues.
Product Quality and Pricing
Customers expressed dissatisfaction with pricing transparency and product quality, citing unexpected charges and issues with glasses.
Positive Experiences
Despite the negative feedback, numerous customers shared positive experiences, particularly with specific staff members who provided excellent service.
- RKRobert KalpJan 2, 20261.01hour past my scheduled appointment. Just saw the doctor. This is a pattern. Been coming here for years. One time they forgot I was in the waiting room. Terrible. People are nice enough but I can’t do it anymore. Had to reschedule a later appointment in the day due to their delay.
- JWJohn WaiteDec 24, 20255.0Very thorough exam, great support staff, they went above & beyond!
- SDStephan DrozDec 19, 20251.0Might be the worst customer service experience I’ve ever had I asked for my PD which they have because they made my glasses but simply because I’m not buying my new glasses at the store they wont give it to me. Outrageous and the person who answered the phone is even more rude. Thanks for nothing, so glad I changed places.
- TBTabitha BoeringerNov 26, 20255.0I had a wonderful experience experience overall, especially working with Danielle! She went above and beyond to help me with multiple needs—finding glasses that fit what I was looking for my face shape and assisting me with ordering. She was patient, walking me through the options and made sure I felt confident in my choice. Her helpfulness and attention to detail made the whole process smooth and easy!Thank you, Danielle!
- ADAshley DewhirstNov 21, 20255.0Eric was so insanely helpful…the wrong frames were ordered by one letter and they reordered the frames in the correct style, let me keep the original frames so I had something while the correct ones were being sent, and overall just went above and beyond to ensure that I had the correct glasses in the right style with the right prescription. Very accommodating and so helpful! Thank you Eric!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What eye care services does LensCrafters in Brandon Town Center Mall offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and features designer eyewear brands like Prada, Burberry, and Ray-Ban Meta.
Which vision insurance plans are accepted at LensCrafters in Brandon Town Center Mall?
LensCrafters accepts most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Brandon Town Center Mall?
You can schedule an eye exam online through LensCrafters' scheduling link or visit their website to book an appointment.
What are the operating hours of LensCrafters at Brandon Town Center Mall?
LensCrafters is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters offers in-store pickup for their products.
What payment options are available at LensCrafters Brandon Town Center Mall?
Payments can be made using American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Are LensCrafters facilities accessible for wheelchair users?
Yes, LensCrafters in Brandon Town Center Mall has a wheelchair-accessible entrance.
What shopping options are nearby LensCrafters in Brandon Town Center Mall?
Nearby shopping options include the Westfield Brandon shopping center and stores like rue21, JCPenney, and Dillard's, perfect for combining a shopping trip with your eyewear visit.
Which eyewear specialists are located near LensCrafters at Brandon Town Center Mall?
Near LensCrafters, you can find Summit Eye Care and JCPenney optometrists for additional eye care services.
What nearby services can complement my visit to LensCrafters Brandon Town Center Mall?
After your eye appointment, you might enjoy relaxing at Ultimate Relaxation spa or visiting beauty salons like Venus Med Spa and Nail Pro located nearby.