Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
350 reviews
5 stars
266
4 stars2
3 stars3
2 stars
12
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Professionalism
Several reviews highlighted the professionalism and thoroughness of the doctors, with many customers expressing satisfaction with their eye exams.
Communication Issues
Numerous customers experienced poor communication regarding appointments, order statuses, and follow-ups, leading to frustration and dissatisfaction.
Pricing Transparency
Customers expressed concerns about unclear pricing and unexpected charges, with some feeling pressured into unnecessary purchases.
Store Environment
While some reviews praised the cleanliness and organization of the store, others noted a lack of staff availability and acknowledgment of waiting customers.
- KWKat WigginsNov 1, 20255.0This was my first time in a very long time to use LensCrafters but it did not disappoint me. The selection of glasses are designers, Doctor K gave me my exam and she was very professional. They helped me decide. Between the frames I picked out and they were ready in less than a week.
- VVVadimOct 18, 20251.0Tried to look up if an item in stock. Person working in the store told that this cannot be done without manager and the manager was already out (at 7 pm on Saturday) and asked me to come tomorrow. Apparently store is not working without the manager and his hours not matching the store hours.
- KMKelley MOct 17, 20251.0**Dishonest, stay away** It was my 1st and definitely my last time that I shop with LensCrafters. I thought I would give them a shot but that was the worst decision I’ve ever made in my life. I went in there and spent over $800 dollars and the sales person said that my warranty was valid until I had my glasses. I went in to get them fixed due to scratches and now they tell me that my warranty expired in May, that I will have to pay another $240. I don’t told them that I did not have it in writing but they should respect what their sales representative told me verbally. Again, all they worry about is the money and not customer satisfaction. I will consume business somewhere else because the headache is not worth it. Please avoid this business because they don’t respect what they stand for.
- DPDr. Lori Barnes APRN, PhDSep 19, 20255.0Dr. Kasarachi was amazing—thorough, professional, and compassionate. It was inspiring to see such strong representation in healthcare. Highly recommend!
- DEDOH ENTSep 12, 20255.0I have to give this awesome gentleman Michael five starts. He is really great, attentive, skillful. Thank you Michael Thank you Lenscrafters
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What eye care services does LensCrafters in Brandon Town Center Mall offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and features designer eyewear brands like Prada, Burberry, and Ray-Ban Meta.
Which vision insurance plans are accepted at LensCrafters in Brandon Town Center Mall?
LensCrafters accepts most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Brandon Town Center Mall?
You can schedule an eye exam online through LensCrafters' scheduling link or visit their website to book an appointment.
What are the operating hours of LensCrafters at Brandon Town Center Mall?
LensCrafters is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters offers in-store pickup for their products.
What payment options are available at LensCrafters Brandon Town Center Mall?
Payments can be made using American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Are LensCrafters facilities accessible for wheelchair users?
Yes, LensCrafters in Brandon Town Center Mall has a wheelchair-accessible entrance.
What shopping options are nearby LensCrafters in Brandon Town Center Mall?
Nearby shopping options include the Westfield Brandon shopping center and stores like rue21, JCPenney, and Dillard's, perfect for combining a shopping trip with your eyewear visit.
Which eyewear specialists are located near LensCrafters at Brandon Town Center Mall?
Near LensCrafters, you can find Summit Eye Care and JCPenney optometrists for additional eye care services.
What nearby services can complement my visit to LensCrafters Brandon Town Center Mall?
After your eye appointment, you might enjoy relaxing at Ultimate Relaxation spa or visiting beauty salons like Venus Med Spa and Nail Pro located nearby.