Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
374 reviews
5 stars
287
4 stars
14
3 stars
9
2 stars
11
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised staff for being friendly and helpful, others reported rude interactions and poor service.
Staff Knowledge
Several reviews highlighted the professionalism and knowledge of staff members, particularly in assisting with frame selection and explaining options.
Wait Times
Customers expressed frustration with long wait times for appointments and service, with some leaving due to excessive delays.
Product Issues
There were multiple complaints about incorrect orders and issues with glasses fitting, leading to dissatisfaction with the overall purchasing experience.
Cleanliness and Atmosphere
The store was generally noted as clean and welcoming, contributing positively to the customer experience.
- MGMango GhostJan 5, 20265.0I went to get glasses and Nevan came to help me. He did a wonderful job! He took time explaining each step. They have a lot of glasses to choose from. Nevan is very knowledgeable and I thank him very much for helping me. He definitely deserves a 5 stars!
- DPDanyelle PDec 30, 20255.0NEVAN assisted us with excellent customer service. From the time we walked in we were greeted by a few different employees. And while we were deciding on which glasses NEVAN continued to check on our progress. Keep up the great service young man.
- KOKendall OakleafDec 7, 20251.0Horrible customer service I brought my eyeglasses in for a nose piece to be replaced. The lady broke off the pc that holds it on and then tries to tell me that she did not do that and that she does not have one to replace it they refused to give me my prescription. I have bought probably 35 to 40 pairs of glasses over the years from them. If not more they lost my business today terrible customer service, especially when the sales associate lied to me about breaking the piece that holds the nose piece on. The bad service I received today led me to look online to see if anybody else has had any bad service from them. If you want to learn more type in LensCrafters scam it’ll probably change your mind about ever visiting there again very deceptive practices. The manager they had for many years. John Thrasher appreciated his customers and took care of them in their needs. Clearly new management does not have the same business practices.
- KNKatherine NodenDec 6, 20251.0Went in for prescription sunglasses. Waited for assistance a reasonable time but it went bad after that. Asked multiple times if I was using insurance and the staff member couldn’t use the computer tablet and said she had to see a manager. Waited an excessive amount of time for her to figure out how to input my phone number. I was told to look around with no direction. Asked me if I “wanted the same features as last time.” What is she talking about—I’ve never had prescription sunglasses. Ever. Took my prescription and left.
- PHPaola HNov 13, 20255.0Best store in Brandon. The sales team is very professional and friendly.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Brandon, FL provide?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Brandon?
Brands available include Oakley, Brooks Brothers, Ralph, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, Tiffany & Co., Prada, Tory Burch, and Dolce & Gabbana.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the weekly operating hours of the LensCrafters location at 2416 W Brandon Blvd?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:30 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters in Brandon?
Yes, you can schedule an eye exam online via their scheduling link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0758&storeId=10851.
What payment options are accepted at LensCrafters in Brandon?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Does LensCrafters in Brandon offer in-store pickup services?
Yes, in-store pickup is available at this location.
Is LensCrafters in Brandon wheelchair accessible?
Yes, the location has a wheelchair accessible entrance.
What nearby restaurants can I visit before or after my appointment at LensCrafters?
Nearby restaurants include Wok Chi (Chinese cuisine), Mahana Fresh (American and vegetarian options), CAVA (Mediterranean), First Watch (breakfast and brunch), Corner Bakery Cafe (cafe and sandwiches), Kobé Japanese Steakhouse (steakhouse and sushi), Tropical Smoothie Cafe, and Starbucks for coffee.
Are there nearby businesses that might be useful for LensCrafters customers for additional shopping or services?
Yes, nearby businesses such as Summit Eye Care provide optometry services, Staples for office and printing needs, and Ulta Beauty and Benefit Cosmetics BrowBar for beauty supplies and services. This makes the area convenient for combining errands or appointments.
How can nearby places like Summit Eye Care help customers of LensCrafters?
Summit Eye Care, located nearby, can offer additional optometry and eyewear services, providing customers with more options for eye care and accessories in the Brandon area.