LensCrafters

Reviews

• AH

  Anthony Hunter

  1 day ago
  3.0
  Posting my 83 year old Auntie’s experience at LENSCRAFTERS 8903 Glades Rd Bay A1-4, Boca Raton, FL 33434 I’ve had my eyes examined at this LENSCRAFTERS located at 8903 Glades Rd Bay A1-4 in Boca Raton, twice and this time it was the worst experience. My appointment time was at 2:15pm on 4/11/26 and I was walked to the back by one of the sales associates As I got to the (optometrist) area where no one was at the desk. I waited for over 45 minutes before I received a text message saying I missed my appointment time but I was here and waiting. I’ve never been so embarrassed that I was left speechless as my sister was telling them that I have been waiting and not a single person was helpful until my sister got irritate and wanted us to leave and go to another location. Finally the optometrist herself came out and told me to hang tight and she’ll see me in 30 minutes because there was a gentleman waiting for his appointment. At first I was hesitant but what could I do but go along with it so I can get my exam and be finished with the whole ordeal. Needless to say I’m 83 years old and time is all I have at this point. Maybe this was my fault but this will be my last time at LENSCRAFTERS.
• KS

  karen smith

  Apr 4, 2026
  5.0
  We had been to LensCrafters before, and honestly, our past experience with the staff wasn’t very good. However, we decided to give it one more try—and this time, I was truly surprised by the exceptional quality of service. It completely changed my impression of the store. Because of this experience, I am now bringing my daughter, my husband, and my whole family—we will all become customers thanks to the attention and outstanding service provided by Maria. From start to finish, she did everything possible to meet my needs and made sure I was fully satisfied. This is now a place that, thanks to Maria, has completely changed the way I see it. Thank you!
• BC

  Bal-Air Cachimbon

  Apr 1, 2026
  1.0
  I want to caution others about my experience with Dr. Tamara Maule. My prescription was done incorrectly, and I ended up having several pairs of bifocal glasses made that were unusable. As I mentioned before, the issue was due to the inaccurate prescription. When I tried to address this with Dr. Maule, I was repeatedly denied the opportunity to speak with her. I even went in person to schedule an appointment, waited for 30 minutes, and no one came out to assist me. I left a note requesting a call back, but no one ever followed up. After a few days, I called again and was finally able to schedule another appointment. However, when I arrived, the doctor refused to speak with me. Instead of addressing my concerns, I was confronted in an unprofessional and aggressive manner by her assistant. I made it clear that I did not want another exam—I simply wanted to speak with the doctor about the incorrect prescription. I also requested a refund, which was initially denied. Only after the situation escalated did the doctor come out and offer a refund, but by then, the experience had already been unacceptable. Overall, this was a very frustrating and disappointing experience. I would strongly advise others to be cautious.
• PY

  Paul Y

  Mar 9, 2026
  1.0
  the optometrists/doctors are nice. they provide ok service for checking out the eyes and making sure everything is ok. the lenscrafter store itself and staff are a little pushy as they really want to try to sell you the most expensive frames and lenses they can, even when you do not need them.
• MV

  MARTA VALLVERDU

  Mar 6, 2026
  5.0
  The Optometrist Eye Doctor was my favorite. Very knowledgeable, professional and kind. He took the time to explain me how things work related with my eyes and my next glasses. He made a regular visit with an Eye Doctor a memorable experience in my life. Thank you for that. Then the lady who helped me with all the selection of my glasses, etc. was super nice, knowledgeable and patient. By the way, they have nice variety of frames as well as quality, brands and prices. Thank you so much all! Definitely I will come back.

Frequently Asked Questions About LensCrafters