Pure Barre - CLOSED

Reviews

• AA

  Advanced K9 Academy

  Nov 25, 2023
  1.0
  STILL CHARGING us after TWO YEARS!!! $170 a month! DO NOT SIGN CONTRACT HERE! Untrustworthy business! We’ve been charged now almost $5000 and moved away from the area multiple years ago!!!! BEWARE OF THE CONTRACT! UNLAWFUL CHARGES!
• MS

  Maritza Spitler

  Jan 12, 2023
  5.0
  Veronica’s class felt like a 5 min quickie! ✔️✅
• GW

  Gabrielle Williamson

  May 18, 2021
  1.0
  My experience billing was awful. They ripped me off during COVID while I was fighting cancer. They sent a $500+ balance I had no idea about to collections. I have perfect payment history on my credit card + a "great" credit score. Here are the facts, when I went in for my last day, I worked with a young woman in person on having my monthly membership canceled (this was prior to my next billing date). She confirmed with me. Follow my billing date, I was charged. I inquired as to why, they said I had to pay for another month after my last month. In addition, since at this point we were past my next billing date and I never signed a canceling agreement (which I was not informed about in person by the new employee), I would need to sign that cancelation form AND be charged for ANOTHER month. I fought this with my bank, but since they did not have proof that I had canceled it in person, I lost. So I had to pay for that additional month (which I did pay). Meanwhile, I had canceled my membership since I was hospitalized and diagnosed with cancer. Pure Barre's management had zero sympathy for my situation, was only focused on money. They treated me in an inhumane manner. While the bank was investigating the charge, Pure Barre charged me a late fee (which I didn't pay since I had already paid for TWO months where I hadn't attended a single class - since I was in the hospital - and my bank needed the time to conduct the investigation. I paid those two months since I had no proof that I spoke to this women in person). Now, 6+ months later, a collections agency calls me with $500+ worth of money due to Pure Barre (which I had no idea about). I tried calling Pure Barre's billing team, and they said that they have no record of me anymore and cannot explain to me why I owe $5oo. The woman on the phone even hung up on me, despite my patient inquiry. The collection agency also has no details on why I owe this amount from Pure Barre (since Pure Barre didn't provide them). I cannot believe that I now need to fight this, when it is my word against their word. The West Boca's management cares more about ripping people off than the human behind the dollar. I own a business and I would never run my business this way. It is embarrassing they way they treat people. I would never recommend Pure Barre, this location, or the organization as a whole. It is extremely disappointing as I was hopeful that this would be a great fit for me. Unfortunately, the little guy loses against big corporations like this. Updated: I am getting my lawyer involved. If Pure Barre calls me and works this out, I will happily update this post and/or remove it.
• SH

  Stefanie Hudspeth

  Sep 30, 2016
  5.0
  Just completed my 5th class! Am loving this place! The staff are super-nice and so are the clientele. Wonderful experience!!
• MH

  Mirelis Heal

  Aug 30, 2016
  5.0
  I'm hooked! I tried Pure Barre about a month ago and am totally in love! The girls are super friendly and love what they do, which is great for newbies... I mean, who doesn't like happy people to workout with ?! The workouts are incredible and if you think you won't sweat or feel sore, then you're totally wrong. Give it a shot. I promise you'll like it and seeing a difference in your body is totally awesome!

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