LensCrafters

4.7
900 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
19575 Biscayne Blvd, Aventura, FL
33180-2309, United States

Hours

Reviews

4.7
900 reviews
5 stars
822
4 stars
9
3 stars
3
2 stars
7
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and attentiveness, particularly highlighting individuals like Elias, Janeth, and Gaspare.

Repair Services

Customers frequently mentioned quick and efficient repair services for glasses, with many expressing satisfaction with the speed and quality of the repairs.

Mixed Experiences

While most reviews were positive, there were some complaints about poor customer service from specific staff members and issues with pricing and warranty handling.

Store Atmosphere

The store was described as clean, organized, and modern, contributing to a pleasant shopping experience.
  • KM
    Katie M.
    5 days ago
    5.0
    Amazing customer service! John fixed my glasses in less than 5 minutes and was super friendly!! Thank you so much!
  • BR
    Bcr1988 R.
    Jan 4, 2026
    1.0
    Terrible service with the most inflated prices imaginable. Just for one pair of lenses only $734.00. These lense are cheap polycarbonate not even trivex. They are transitional & scratch resistant. The sales rep for the lenses I purchased offerd little to no information or options at all. I literally had to ask everything to find out anything. To make things worst she did not even offer me the option to pay for a 1 year warranty. That the least she could do. Then of corse she failed to tell me how much the co pay is if I need to use the insurance. Horrible experience I needed to get order in have no time to do these things with my work secdule. I never expected to he charged over $734 dollars just for one pair of lenses. I eat the ridiculously high price this time but never again. Folks do a quick Google search and you will quickly see lenscrafter is thee most upcharged expensive place to buy glasses. Worst part is they dont even offer trivex. The mark up margin should be illegal. Go eles where pay half price for same exact thing. Insane all that money and they cant even offer a good experience. Very poor customer service very minimal service. The kicker is the lenses are $734.00 to add insurance and the co pay if you need to use it lenses will come out under 100 bucks. Yet there are 734 make it make sense. Cost them few bucks to make something they are charging hundreds more.
  • JH
    Julia Hernandez
    Jan 1, 2026
    5.0
    Loved my experience with Xiomara today. She assisted my boyfriend and I today. We both left happy with amazing pairs of sunglasses. 😎
  • DK
    Dino Koukoumtzis
    Jan 1, 2026
    5.0
    Great experience with a very knowledgeable tech. Xiomara was extremely helpful and patient. Will definitely be back because of her!
  • MM
    Mike
    Dec 27, 2025
    5.0
    Elias fue muy amable en la atención de nosotros dos, esta vez fui a la locación de Aventura Mall ya que me queda más cerca a casa, siempre iba a Pembroke Pines que tambien atienden muy bien, la doctora también fue muy amigable y muy profesional y hablaba español por si hay algún paciente que no hable inglés. Llevo yendo a LensCrafters por más de 15 años y nunca me han decepcionado, todo muy limpio, organizado y moderno.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.