LensCrafters

Reviews

• HB

  Humberto Betancourt

  1 day ago
  5.0
  Janeth was very thorough in handling every step in making sure the frame/lenses were the right fit, the proper specifications and all alternative options. The best experience I have ha with a LensCrafters affiliate.
• KL

  Keisha Lee

  Mar 10, 2026
  5.0
  Bianca was great she stated to assist me with my sunglasses 🕶️ purchase… I love ❤️ this location
• AB

  Armand Bernagozzi

  Mar 9, 2026
  5.0
  Thank you to Dr. Smirnova and Xiomara for their professionalism and friendly service. It's a pleasure doing business with LensCrafters Aventura.
• AM

  Aristides Martinez

  Feb 17, 2026
  1.0
  I am giving this location one star due to the ongoing issue I’ve experienced with my order. First, I want to acknowledge that Xiomara has been wonderful. She was the first person who assisted me, and she is the only employee who has proactively reached out regarding my issue. I truly appreciate her effort. I placed an order for my lenses on January 22nd. I was initially told it would take 7–10 business days. As of today, I still have not received them. Every week when I call to follow up, I am given a new date that is pushed back another seven days. No one contacts me with updates i am the one who has to consistently call and follow up. I was initially patient due to the storm but now is getting ridiculous After more than a month of delays, I decided to cancel the order. When I called to cancel, I was told I had to come into the store in person. When I arrived, I was informed that only the manager could process the cancellation. I waited about 20 minutes while the manager assisted another client, which was fine I was patient. However, when I finally spoke with the manager, I was told that the delay was due to my high prescription and that it takes longer to produce those lenses. I found this explanation insulting to my intelligence. This is not my first time ordering lenses, neither is my first pair of meta glasses and while I understand that a higher prescription can take slightly longer, it does not take 31+ days, not even in Havana, Cuba they take this long. I was then told the lenses were scheduled for delivery on February 25th more than a month after I originally placed the order. To make matters worse, I was informed that the order could not be canceled because part of the payment was made using an FSA account and it has to go back to the same card, which I no longer have access to. If the store had communicated the delay earlier, I would have canceled before this became an issue. Instead, I had to continuously follow up myself. Now I’m left dealing with complications involving my FSA funds, and I will have to reorder my lenses elsewhere. This has been as annoying as it can get, granted this is just my experience
• CM

  Charlie Roy Mckenzie

  Feb 14, 2026
  5.0
  I had an incredible experience at LensCrafters thanks to Gasper. After spending $800 on Prada glasses, I was sent to LensCrafters for an adjustment. Honestly, I wasn’t sure what to expect — but I was blown away. Gasper fixed my glasses at no charge, and the entire process took less than five minutes. I was in and out of the store, yet I never felt rushed. What truly impressed me was how I was treated. Even though I hadn’t purchased my glasses there, Gasper treated me like a valued client, not just someone walking in for a quick fix. The level of professionalism, efficiency, and kindness was exceptional. It’s rare to see that kind of service today. If this is how they treat someone who didn’t even buy from them, I can only imagine how incredible the experience must be for their own customers. Because of Gasper, I would strongly recommend buying your glasses at LensCrafters. Service like this makes all the difference. Thank you again, Gasper — you truly made my day.

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