LensCrafters

Reviews

• MA

  Mikhaila Anglin

  Mar 6, 2026
  5.0
  I had a really good experience with Dr. Thompson. She’s thorough and knowledgeable in her field. I’m glad I chose her as my ophthalmologist.
• BB

  Blonyb Bee

  Feb 22, 2026
  5.0
  I recently had a wonderful experience at LensCrafters. I worked with Haley, and she was absolutely amazing. She was very knowledgeable, friendly, and patient throughout the entire process. She took the time to look up my insurance and clearly explain my benefits so I could fully understand my options. Haley helped me pick out the perfect frames and made the experience enjoyable. I especially appreciated that she asked her colleague, Will, for a second opinion to make sure I was choosing the best style for me. That extra level of care and teamwork really stood out. She also helped me determine whether it made more sense to use my insurance or take advantage of the current in-store special for my second pair of glasses. I truly felt supported and well taken care of. Overall, it was a very pleasant and stress-free experience. I highly recommend them!
• OO

  Owen O'Shea

  Jan 30, 2026
  5.0
  After 46 years, the time finally came to think about glasses with no experience on how this process works. While it isn't complicated, these guys were great. Attentive, professional and everything was explained in an unhurried, calm and educational manner, not to mention their products are great quality. A perfunctory task turned into an enjoyable experience and I am completely confident in their knowledge and recommendations. Shout out to Will who was super patient and helpful. Thank you!
• RG

  Rocio Galindo

  Jan 19, 2026
  5.0
  Hailey from the Altamonte mall Lens Craftters was fantastic, super helpful. She adjusted our glasses and everything worked out perfect. We definitely recommend this place.
• LA

  L Adams

  Jan 10, 2026
  5.0
  I just picked up my Nuance Glasses at LensCrafters (LC) Altamonte Mall (Altamonte Springs FL). When I left with my new glasses, I tried to pair glasses with the smartphone Nuance App according to the provided instructions. “Error message” appeared & no matter what I tried, glasses failed to pair. Because there was no way to access battery status, I checked YouTube reviews which had some bad reviews on same problem. I immediately went back to LC very concerned. A very friendly Sales Associate, Hailey Vaught was very attentive & generously listened. I was impressed w/her knowledge of this product and charged the battery for a few minutes which solved it. It was unusual for the factory to ship w/out any charge which would have solved it and have the customer lose confidence in the product & get my $1,700 back. If not for Hailey Caught I would have probably returned the product. In these days & times, it’s reassuring to know LC hires the best and provide customer satisfaction. Larry Adams

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