Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
561 reviews
5 stars
494
4 stars
10
3 stars1
2 stars
9
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Hailey, Will, and Grant.
Mixed Experiences
While many reviews highlighted excellent service, there were notable complaints about poor communication and service inconsistencies, particularly regarding order fulfillment and staff attentiveness.
Store Environment
Some customers reported unpleasant odors in the store, which detracted from their overall experience.
Expertise
Customers appreciated the thoroughness and professionalism of the optometrists and staff, particularly in explaining options and providing care.
- LAL Adams5 days ago5.0I just picked up my Nuance Glasses at LensCrafters (LC) Altamonte Mall (Altamonte Springs FL). When I left with my new glasses, I tried to pair glasses with the smartphone Nuance App according to the provided instructions. “Error message” appeared & no matter what I tried, glasses failed to pair. Because there was no way to access battery status, I checked YouTube reviews which had some bad reviews on same problem. I immediately went back to LC very concerned. A very friendly Sales Associate, Hailey Vaught was very attentive & generously listened. I was impressed w/her knowledge of this product and charged the battery for a few minutes which solved it. It was unusual for the factory to ship w/out any charge which would have solved it and have the customer lose confidence in the product & get my $1,700 back. If not for Hailey Caught I would have probably returned the product. In these days & times, it’s reassuring to know LC hires the best and provide customer satisfaction. Larry Adams
- DKDwayne Kelly5 days ago5.0Hailey is great, helped me a ton and picked out some great frame options 10/10 recommend will come again, finding some to rhyme so I’ll say send.
- YSYaneris SantiagoDec 23, 20255.0Friendly, fast service and great assortment of frames. Highly recommend!
- ENEdd NordDec 18, 20251.0They made us felts like they were profiling my girlfriend and I.my girl didn’t need some big male hovering over and following her after let her know that we can look around. They same guy I guess is the manger give me wrong information stating that I would be received my demo lenses for my Meta ray bans but they didn’t come. I called customer service and they said that the person that I talked to at this LensCrafters provided me with wrong information. Customer support corrected everything.
- OAOne ArtistDec 1, 20251.0The smell alone when you walk in the door is horrible smells like they are melting or burning plastic. This complaint isn’t about the smell of your store it’s about customer service. Went into your store today to buy meta glasses with my friend who was also buying meta glasses today too. He got service with your employee with me standing next to him, he also told her your employee that she being me was also interested in buying a pair of the meta. She never acknowledged me she never said hi how are you no greeting no nothing. I stood right next to him the entire time and she clearly didn’t see me??? lol!!! He purchased the metas she rang em up and never asked me if I’d like to see a pair not a word????? It was as if I was invisible??? He even asked me if I was gonna purchase the metas like he did but I said no way would I buy glasses from someone who couldn’t even say hello to me? But could definitely talk about everything with my friend?? She was rude and I can name names but I’m not petty like she obviously was. I would not have her as a rep for my company at all! His glasses came to $600 so y’all lost $600 of my Money because of her just a little acknowledgement goes a long way if you were trying to flirt with him honey I would’ve given you his number but you had a wedding ring on so hmmmmmmm maybe you just are not a nice human
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Altamonte Springs offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They provide prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
What are the operating hours of LensCrafters at 451 E Altamonte Dr?
LensCrafters is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does LensCrafters accept vision insurance and which plans are accepted?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Can I schedule an eye exam appointment online for LensCrafters in Altamonte Springs?
Yes, you can schedule an eye exam online through their LensCrafters appointment portal using the provided reservation link.
Is in-store pickup available at LensCrafters Altamonte Springs?
Yes, LensCrafters offers in-store pickup for purchases.
Which designer eyewear brands are available at LensCrafters Altamonte Springs?
They carry a wide range of designer eyewear brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ralph Lauren, Tiffany & Co., Armani Exchange, and Tory Burch.
What nearby dining options can I visit before or after my appointment at LensCrafters?
There are several nearby dining options including Ispice Gourmet Indian Cuisine, Sbarro, Sarku Japan, Chick-fil-A, Villa Italian Kitchen, and Taco Bell located in Altamonte Mall where LensCrafters is located.
Are there any nearby retail stores I can visit while at the Altamonte Mall shopping near LensCrafters?
Yes, nearby retail stores include David's Bridal, Torrid, Vans, Brighton Collectibles, Claire's, Aeropostale, and GameStop among others at Altamonte Mall.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters in Altamonte Springs has a wheelchair accessible entrance.
How can knowing nearby food courts and fast food restaurants at Altamonte Mall help LensCrafters customers?
Customers visiting LensCrafters can conveniently enjoy a variety of fast food and casual dining options such as the Food Court, Manchu Wok, Subway, and Auntie Anne's Pretzels within Altamonte Mall during their visit, making it easier to plan meals before or after appointments.