New Concept Dental

Reviews

• JS

  Jill Sturgis

  Mar 30, 2026
  4.0
  Always respectful and never had to wait long
• DD

  De1stStateRaider (De1stStateRaider)

  Mar 12, 2026
  5.0
  Been going here close to 10 years.. Good Staff and so far pain-free service
• CC

  Cassandra

  Feb 10, 2026
  1.0
  My experience at New Concept Dental has unfortunately been very disappointing. There seems to be a high staff turnover and little continuity of care. At nearly every visit, I’ve been assigned a different hygienist, and on more than one occasion I’ve been told later that the person I previously saw no longer works there. This makes it difficult to build rapport or feel confident in the consistency of care. At my most recent visit, which ended up being the last straw for me, I was greeted by a hygienist who did not introduce himself until I asked. He was polite and performed the cleaning adequately, but the appointment felt rushed, as though he needed to move quickly to the next patient. I also didn’t receive the usual post-visit supplies. I had previously opted into a program to purchase an Oral-B iO toothbrush and was told I would receive replacement brush heads during future visits. However, each time I ask about this, staff either seem unaware of the program or unsure whether the replacement heads are available. There is always confusion and back-and-forth. The most concerning part of my last visit was waiting for the dentist to come in for the exam. I was told the doctor would be in shortly, but after waiting 40 minutes with no update, I had to get up and find the hygienist myself. He was already assisting another patient. Despite having arrived on time for my 2:30 PM appointment and having a commitment later that afternoon, as 4:00 pm approached, I ultimately had to leave without being examined by the dentist. I was told that since I hadn’t had X-rays done, the exam “wouldn’t matter anyway,” which felt both dismissive and unprofessional. Overall, the practice feels rushed and impersonal, more focused on volume than patient care. I left feeling like just another number rather than a patient whose time and experience mattered. Unfortunately, I will be looking for another dental office and would not recommend this practice based on my experience.
• KL

  Kenny Le

  Jan 22, 2026
  5.0
  Super friendly and always a good experience. Dr. Lana did an amazing job. 10/10 would recommend!
• PM

  Patti Mattson

  Dec 31, 2025
  5.0
  Great experience here for the past 10 years.