LensCrafters

4.7
667 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
4514 Kirkwood Hwy, Wilmington, DE
19808-5118, United States

Hours

Reviews

4.7
667 reviews
5 stars
613
4 stars
13
3 stars
3
2 stars
3
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and knowledgeable, providing excellent customer service.

Staff Performance

Specific employees, particularly Esmeralda, Sheila, and Debbie, received numerous commendations for their exceptional service and assistance.

Mixed Experiences

While many customers had positive experiences, some reported issues with service quality and order accuracy, indicating inconsistency.

Timeliness Issues

A few customers expressed dissatisfaction with delays and the handling of appointments, suggesting a need for improved scheduling.
  • JJ
    Jennifer
    6 days ago
    1.0
    45 minutes past my appointment time and still not seen. Why do doctor’s offices do this? You’ve clearly overbooked appointments if you’re that far behind. Complete waste of my time and yours. You have a receptionist, maybe have her call patients and let them know. You’ve lost my business. Too many other options out there. Girls selling the glasses are absolute dolls though!
  • TT
    Tessa Brown (Tessa)
    Jan 3, 2026
    5.0
    The entire staff I encountered was absolutely amazing. Dr. Brosman, Julianna, Patience, and Ms. Deb!!! they really made me feel very comfortable and answered any of my questions and concerns.
  • JT
    Jane Tunnell
    Nov 22, 2025
    5.0
    Everything has been taken care of and I am completely happy I be picking up my glasses. Thank u Yepe
  • CQ
    Carmen Quinones
    Oct 30, 2025
    5.0
    l had an excellent experience purchasing my glasses. Esmeralda was very knowledgeable, and kind I will definitely recommend.
  • EK
    Eric Kingsley
    Oct 9, 2025
    5.0
    This is a great Lenscrafter location. Emeralda was wonderful! First time buying glasses and she helped me pick the perfect pair. Thank you Esmeralda!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.