Planet Fitness

3.7
454 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
53 Marrows Rd, Newark, DE
19713, United States

Hours

Reviews

3.7
454 reviews
5 stars
206
4 stars
95
3 stars
44
2 stars
18
1 star
91

What are people saying?

AI-generated from recent customer reviews

Equipment Maintenance

A significant number of machines are reported as broken and in need of repair, with some out of order for extended periods.

Staff Availability

Customers frequently noted a lack of staff presence at the front desk, leading to delays and poor customer service experiences.

Cleanliness Issues

Multiple reviews highlighted unsanitary conditions in the gym, including dirty bathrooms and equipment.

Air Conditioning Problems

Many customers complained about inadequate air conditioning, making the gym uncomfortable, especially during hot weather.

Customer Service

Several reviews mentioned rude or unhelpful staff interactions, contributing to a negative experience for members.
  • BK
    Bruce Kettlewood
    Oct 24, 2025
    1.0
    This location years ago used to be very good. I am a black card member & have been to multiple locations in Maryland & Delaware. Went here this morning,horrible experience. Wifi was on but not working,all dark inside,multiple machines broken AND out of order,one person inside working and not upfront when I stopped in. Surprised that people still came in,I will be avoiding this location & hopefully they figure it out.
  • DS
    Dan Snyder
    Oct 22, 2025
    1.0
    This Planet Fitness is such a letdown compared to the Christiana Planet Fitness. Half of the cardio machines and equipment are broken. The A/C also doesn't work. I have a black card membership and one of the perks is 50% off drinks like water and gatorade. In the summer I was able to buy a bottled water for $1. Just recently I tried to get a water at the front counter and the employee wouldn't give me the discount even when I showed him that I have a black card. If the Christiana Planet Fitness was closer to me I would go there all the time. I'm disappointed that the black card perks are not being accepted here and I hope the conditions here can be improved soon.
  • CK
    Cory King
    Oct 21, 2025
    2.0
    I wouldn’t recommend making this your gym if you’re getting the classic membership. Every planet fitness within 10 miles of here is better than this one. The staff is friendly however half of the equipment is broken here with no signs of anything being fixed anytime soon. If you have other options go somewhere else but if this is all you have it will work. I rated 2 starts because I’ve seen other locations do so much better than this one. This one’s on management.
  • MC
    Mahdi Chowdhury
    Oct 20, 2025
    1.0
    Half the machines are broken and have signs to not use. Can we have those fixed asap
  • MP
    Myriam Paco
    Oct 11, 2025
    1.0
    Las máquinas obsoletas, la higiene pésima, carece de maquinas funcionales, higiénicos descuidados, en mi opinión brinda un mal servicio

Frequently Asked Questions About Planet Fitness

What is Planet Fitness Newark, DE's philosophy on fitness?

Planet Fitness believes in a welcoming space where everyone can build strength at their own pace in a Judgement Free Zone®. We're all strong on this planet.

Where is Planet Fitness Newark located?

Planet Fitness Newark is located at 53 Marrows Rd, Newark, DE 19713, US.