Club Pilates

Reviews

• PD

  Postpartum Support of Delaware

  Apr 4, 2025
  5.0
  The instructors are wonderful, the studio is clean, and the atmosphere is very welcoming. I always have a great workout when I visit.
• KH

  Kay H.

  Apr 2, 2025
  5.0
  Bear DE needed fitness studios!!! Thankful Club Pilates opened. Great STAFF and INSTRUCTORS with a spacious studio. All the instructors are knowledgeable, member detailed, and encouraging. All while creating a vigorous robust workout. Always looking forward to my next class! Thank you Club Pilates and all the Instructors!
• CS

  Cristen Stillman

  Mar 18, 2025
  5.0
  Amazing studio!! Staff members and instructors are amazing!!
• FT

  Freda Tuono

  Feb 20, 2025
  1.0
  Misleading sales pitch, offering flexibility if you need to cancel. You will be told to blind sign your name electronically and they apply your signature to a contract that puts you in a bad position but will not be provided the contract. They leverage this contract as a threat and they will charge your card indefinitely. You are required to send them a cancellation request in writing and then entertain multiple canned responses before they charge you again one more time and then maybe they might stop charging. Do not give these people your credit card!! They send you to collections when they can’t charge you and break multiple consumer protection laws doing it. Will be meeting with attorney. Predatory business model that provides no true fitness benefits, impossible to schedule a class, instructors are new and inexperienced. Overall not the fitness journey, anyone is looking for.
• CW

  Chelsea Muuo- Wambua

  Jan 15, 2025
  1.0
  I attended the free intro class at Club Pilates in Bear today, but unfortunately, my experience left much to be desired. Since this is a new location, I missed the turn into the building and arrived at 9:04 AM for a class scheduled at 9:00 AM. Upon entering, the receptionist informed me that I couldn’t join the class because it had already started and they had “done like six positions already” (her exact words). While I understand the importance of punctuality and respect the rules, I believe a short grace period would be beneficial, especially for a new location that some might struggle to locate. I then asked if I could let my friend—who was already in the class—know that I was leaving, as we had planned to attend together. The receptionist initially agreed but then changed her mind, saying she would inform my friend after the class ended. However, my friend later told me she was never informed that I had left. She also mentioned that the class hadn’t progressed as far as the receptionist suggested—they were still introducing the session when I arrived. Additionally, my friend noticed the staff was having trouble with their systems, which may have contributed to the miscommunication. While these events may seem minor, first impressions are crucial for a new business, and unfortunately, this experience left a bad taste for both me and my friend. I hope the team works on improving their hospitality and communication moving forward.

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