Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Hours
Reviews
4.5
174 reviews
5 stars
149
4 stars
5
3 stars1
2 stars
3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many highlighting exceptional service experiences.
Product Selection
The glasses selection received positive feedback, with customers appreciating the variety and quality of frames available.
Appointment Issues
Several customers reported issues with scheduling and insurance verification, leading to frustration and inefficiencies during their visits.
Mixed Experiences with Prescriptions
While many had positive experiences with eye exams, some customers faced issues with incorrect prescriptions and delays in receiving their glasses.
- MSMaya SDec 9, 20255.0Of the locations in the DMV, this one is the best—no contest. Efficient, helpful and courteous. What more could a gal ask for. I’ll be back! Thanks, Jaylen!
- KSKevin SimpsonNov 16, 20255.0Great service today and quick. I found the glasses I was looking for. Thanks WP!
- WSWhitney SchwitterOct 22, 20251.0I will start off this review by saying the customer service is good and the glasses selection is amazing. However, my experience seeing the doctor and trying to obtain a contacts prescription that actually works has been a nightmare. The WP service model makes it impossible to call the store. First, I had issues getting my trial contacts, which I understand was a supply issue that they can’t control, but still caused this process to be delayed off the bat and I took around a month. Then they inputted my new prescription as expired so it was unusable, which resulted in another trip to the store. I received no information on the doctor and cannot export my prescription off the app, so now I have no way to order the contacts else where, as required by my insurance. I really don’t want to make a fourth trip to the store and wish they had a direct line. I’m genuinely super frustrated with this experience and will not be returning for anything more than a retail purchase. Save yourself the headache!
- KTKristin TreadoOct 15, 20255.0This Warby Parker location is so well run, and I have had nothing but great experiences here. On this visit, I had the rare occasion to need to use my warranty for a scratched lens, and they could not have been more helpful or professional. Very pleased with my experience and their customer service.
- MHMewelau HallOct 5, 20255.0“I live in Silver Spring, and technically it would be a much shorter drive for me to visit the Bethesda Warby Parker location (about 2 miles). But time and again, I choose to drive farther down into Northwest DC instead (about 6 miles). As someone who values both time and money, that choice is an investment — and the reason I make it is simple: customer service. I was there was on 10/04/2025. Every single time I’ve walked into the Northwest DC store, I’ve felt welcomed. Today I purchased three prescription frames with blue-light coating and photochromic lenses (what many of us still call ‘transitionals’). I want to highlight how quickly I was greeted upon entering, how professional and kind the supervisor was in guiding the staff, and how carefully he reviewed my order line by line to make sure every detail was correct before finalizing it. I first discovered this location back in 2017 after moving here, and I’ve been a repeat customer ever since. I even want to give kudos to the security officer on duty today — he was courteous, helpful in giving feedback on frames, and one of his picks ended up being one of the best. In a world where good customer service can sometimes feel rare, I truly appreciate the positivity and professionalism of this team. Thank you, to the entire staff for making every visit worthwhile.
Frequently Asked Questions About Warby Parker Shaw
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What products and services does Warby Parker Shaw offer?
Warby Parker Shaw offers high-quality prescription glasses starting at $95, sunglasses, progressives, contact lenses, and eye exams with friendly advisors and optometrists.
What are the store hours for Warby Parker Shaw?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What should I bring when visiting Warby Parker Shaw for an eye exam or to buy prescription eyewear?
Bring just your eyes to browse and try frames; for prescription purchases, it's helpful to have a digital or physical copy of your current prescription and your FSA or HSA card if you plan to use it.
Does Warby Parker Shaw accept vision insurance?
Yes, they are in-network with several major insurance carriers and also facilitate out-of-network benefits, though coverage varies by location and plan.
Are measurements and adjustments available at Warby Parker Shaw?
Yes, optical measurements are taken as needed, and complimentary frame adjustments for life are available anytime at the store.
What is Warby Parker Shaw's return policy?
They offer a 30-day hassle-free return or exchange policy for eyewear and accessories purchased online or in-store; contact lenses can be returned unopened within 30 days.
Does Warby Parker Shaw offer gift cards?
Yes, both physical and e-gift cards are available for purchase online and in-store.
How can I book an eye exam appointment at Warby Parker Shaw?
You can book an eye exam appointment online through their scheduling link at https://warbyparker.com/appointments/eye-exams/booking/washington-dc/1924-8th-st-nw.
What nearby places can I visit before or after shopping at Warby Parker Shaw?
Nearby, you can enjoy flowers at Rewild Shaw, treats from Insomnia Cookies, or relax at DC9 Rooftop Bar and DC9 Nightclub for drinks and entertainment.
Are there convenient transit or landmarks near Warby Parker Shaw to help customers find the store?
The store is located in the Shaw neighborhood near landmark Poet Place and is close to popular bars like Nellie's Sports Bar and The Brixton, making it easy to locate and enjoy the area.