Numerous reviews highlighted poor customer service, including unresponsive staff and rude interactions at the front desk.
Cleanliness
Many customers expressed concerns about the cleanliness of locker rooms and showers, with reports of dirty conditions and lack of maintenance.
Facilities
The gym is praised for its variety of equipment and overall quality, but some customers noted overcrowding during peak hours.
Membership Issues
Several reviews mentioned dissatisfaction with membership policies, including difficulties in freezing memberships and issues with promised credits.
Atmosphere
While many enjoyed the gym's community and atmosphere, some found the environment to be overly social, impacting workout focus.
TC
T C
Oct 23, 2025
1.0
Don’t bother emailing the manager or their customer service mail because they’ll never respond.
SM
Siniša Mazowiecki
Oct 13, 2025
1.0
got a day pass b/c it rained today and my regular gym was closed for columbus day. yes, the equipment is top and the atmosphere is great, but i have never *ever* seen "towel service" in a supposedly "upmarket" gym (lol!) where the same towels are used for floors and for customers as shower towels. the cleaning person simply took one of the shower towels from the bench to wipe the floor from rain and dirt, and threw it back into the bin with others. look at the pic, so disgusting. bring your own towel if you happen to go! this is a source of infection and disease!!
EW
Elizabeth White
Sep 19, 2025
5.0
Love this gym!
NN
Nico
Sep 17, 2025
3.0
Coed steam/sauna 🤮 that's disgusting
EC
E C
Aug 17, 2025
1.0
Went to the pool as a guest and honestly not sure what people are paying for here: disorganized and condescending staff, long wait times, and 55 dollar pitchers of ice water (vodka lemonades) with mandatory 20 percent tips to listen to smooth elevator music at the lowest volume available with everyone just working from home (on a sunday) on their laptops? Vibes, and atmosphere are not worth the insane prices spent here : save your money and go to another pool top
VIDA - U Street is located at 1612 U St NW, Washington, DC 20009, US.
What are the regular operating hours for VIDA - U Street?
VIDA - U Street is open Monday to Friday from 5:00 AM to 11:00 PM, and on Saturday and Sunday from 7:00 AM to 9:00 PM.
Is VIDA - U Street open on major holidays?
VIDA - U Street has varied holiday hours, including closures on certain days such as December 25th. It's best to check the specific holiday hours before planning your visit.
What types of fitness services does VIDA - U Street offer?
VIDA - U Street offers services including gym facilities, fitness classes, weight training, yoga, Pilates, personal training, sauna, cycling studio, and nutrition & weight loss programs.
How can I contact VIDA - U Street?
You can contact VIDA - U Street by phone at +1 202-939-2577 or by email at info@vidafitness.com.
What social media platforms does VIDA - U Street use?
VIDA - U Street is active on Facebook, Instagram (@vidafitnessdc), Twitter (@VIDAFitnessDC), TikTok (@vidafitnessdc), LinkedIn, YouTube, and has presence on Yelp and Google.
What nearby fitness-related businesses are around VIDA - U Street?
Nearby fitness-related businesses include VIDA Pilates (pilates and yoga studio) and SweatBox, a boot camp and gym venue, making the area a strong hub for various workout options.
Are there any nearby spas or wellness centers to VIDA - U Street?
Yes, Aura Spa - U Street and Javan Anti-Aging and Wellness Institute are nearby, providing beauty, spa, and medical spa services for post-workout relaxation or wellness treatments.
Where can I find dining options near VIDA - U Street?
Close dining options include Don Segundo, Exiles Bar, Dear Pizza, Bandit Taco, Baby Shank (French cuisine), Yamas Mediterranean, and Local 16, offering a variety of restaurant choices after your workout.
How can nearby places like New Day Chimney Service or Urban Adventures benefit someone visiting VIDA - U Street?
While not directly related to fitness, nearby businesses like New Day Chimney Service and Urban Adventures can be convenient for local services or corporate activities, enriching the neighborhood experience when visiting VIDA - U Street.