VIDA - City Vista

Reviews

• JO

  Julia O

  5 days ago
  1.0
  Why is it so hot in here?? The AC was broken all summer and continues to be working at bare minimum for 6 months now. I avoided going to the gym in the summer bc it was making me nauseous. Now I gained some weight from being sick and finding it impossible to hit cardio hard when its 75+ inside while 30 degrees outside. Seriously, what is going on? Been a member since 2021 (started at Gallery Place) and seriously thinking of cancelling membership.
• TM

  Tim Macchi

  Dec 21, 2025
  1.0
  It pains me, but I finally had to delete my five star review from 4 years ago and rewrite my review to now be one star. Four years ago this gym was incredible. The equipment was great, the amenities were really nice, you could visit every Vida location at the base membership, it was CLEAN, and while one of their smaller locations, the community was strong. I moved away from DC for a couple of years and came back this summer. One of the very first things I did upon my return was rejoin this gym. But wow, has this place fallen so far! First off, the number of mechanical issues is unacceptable. The AC over the summer was broken and it got to stifling temperatures. All we received were emails with excuses. No discount in membership, no changing our memberships to allow access to all locations. It was ridiculous. The AC is still not fully repaired as evident by the massive hole in the ceiling, portable AC units, massive fans, and a tarp blocking a good portion of the gym for weeks. The locker rooms are very humid and its clear air is not moving well enough. The steam room went down for over a month. The water fountains continually say they need the filters replaced but yet they are not. Second the gym is now dirty. The locker room floors are stained and the bathrooms are not cleaned. The shower and steam room floors have visible dirt and the drains are always broken and dislodged. Third is the general vibe that nobody really cares anymore. The TVs in the locker used to show sports or the news. Now it's just a static screen with rules for the locker rooms. The sugar scrub has disappeared and nobody has said when it's coming back. The front desk barely says hello when you walk in. Even the broader Vida group seems to have refocused on the other locations which have gotten upgrades, are still clean, and continue to show the level of experience I had four years ago. I really am disappointed and have begun looking at joining another gym. This place is very close to where I live and I love to support a local business, but the higher membership cost does not make sense if nothing has improved in over a year. Vida please fix this!
• JS

  Jason Szanyi

  Dec 9, 2025
  1.0
  I rejoined VIDA after the pandemic, and I've been so disappointed with the City Vista location. No hot water on multiple days in the past few weeks (note that they're reusing a sign from 12/4 on 12/9 when it is 21 degrees outside. Always apologetic, but no clear plan for resolving basic issues.
• CC

  Chelsea

  Nov 17, 2025
  1.0
  Showed up for the Free Pilates class, was told at the door that I needed to provide verification and that they're unable to do so on their end. this has been the only place I've ever been to that is unable to verify attendance on their own end. I ended up leaving since the system that Vida uses to track these things is not very intuitive (I do not have the app nor was a confirmation email sent to me). Even if I had forgotten to get a spot, I saw on Vidas website that there were still 3 spots available, and it's a free class to boot. Very poor optimization on their end if their front staff can't find info on sessions they're advertising out front
• MH

  Matthew Hogan

  Sep 22, 2025
  1.0
  Planet fitness is better 1. Front desk doesn’t so much as glance up from their phone when you walk in 2. AC issues (as mentioned in most other negative reviews). AC just doesn’t work. Huge fans blowing sweaty hot air around. This has been an issue since I started coming here ~4 years ago during Covid. Love the response from the manager 3 months ago on another review that techs are coming. When? 3. Men’s locker room is disgusting. Towels always empty. If they’re stocked, they’re all torn to shreds, have blood stains, or both. I use the same shower every morning before work. The same dirty, bloody bandaid has been in the same spot in the same shower for 11 days now. Talk about a health hazard, not to mention the same shampoo bottle has been out for the same amount of time.. I guess they just don’t clean the showers for 11+ days? Gross 4. Bathrooms are routinely filthy … for hours or days at a time 5. Broken equipment .. stuff happens but weeks of broken equipment ? Bottom line- what the heck are we all paying hundreds of dollars a month for (not including the stupid fees). Seriously, the YMCA is cleaner and nicer. It’s just insane

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