Planet Fitness

Reviews

• MM

  Michael

  Nov 14, 2025
  1.0
  They make it easy to sign up but goodluck canceling after.. They make you jump thru hoops charge all hidden fees to cancel and want you send them certified letter.. I was going to just put a freeze on my account till I am back in town, but they kept charging me and then make me pay additional to cancel.. I just called my bank and put freeze on them.. Worst experience ever!!
• DD

  Darian

  Nov 11, 2025
  1.0
  Trash customer service. Even when their water fountain is out of service, they refuse to provide water for free. It’s a gym, people will get dehydrated. That should be a safety violation.
• ST

  Siao Hue Tang

  Oct 28, 2025
  1.0
  Worst experience ever. I started membership for a month and cancelled within that period, yet I was still charged for the next month. I was told that I could cancel anytime within one month. Called to the customer service and they said they will deduct fees a week before the subscription ends? But why market u could cancel anytime? Refuse to give refunds. On top of that, I was charged an extra $20 just because their system couldn’t process my bank payment properly. This feels very unfair — please beware of such practices.
• PL

  Pei Kai Liew

  Oct 28, 2025
  1.0
  Terrible experience. I only stayed for one month and cancelled within that period, yet I was still charged for the next month, which I never used. I was told that I could cancel anytime within one month. On top of that, I was charged an extra $20 just because their system couldn’t process my bank payment properly. This feels very unfair — please beware of such practices.
• CS

  Chris Swanston

  Oct 23, 2025
  4.0
  I've been coming to this gym 3-6 times a week, between 6-9 am, for about a year. I chose it because it's cheap and convenient. I didn't expect to like it, but I do. I'd recommend it for most people, though gym rats should be aware they'll need to adjust their workouts for limited equipment. Pros: * it's cheap * they keep it clean * there is a respectful culture, at least with the morning regulars - people rack the weights, wipe down equipment, don't hog stations too badly, are open to working in, are pretty respectful of personal space and focus * most people wear headphones and don't interact much outside of nods/smiles * the regular staff are competent and congenial * they play a variety of music (not too loud), which I only hear when my headphones die - good for workouts Cons: * dumbells stop at 75 pounds * no barbells (just the light fixed-weight kind) * no squat racks * only 4 Smith machines - usually a line * more cable machines would be nice * tons of cardio machines and most are generally unused. Maybe they get more use at other times of day? If you're used to lifting heavy you'll need to change up your form/tempo/etc to make up for the lighter weights and lack of barbells. Same goes for maxing out on the weight machines. It's doable with creativity. There are some serious lifters in the morning crew and I've gotten ideas from watching them. Finally, there is the whole "no judgement" and "no lunks" thing. I think calling people lunks is pretty judgmental, but anyway this isn't an aggro space, which is nice. For the regulars, the most serious lifters are often the most polite folks, so it's a good culture. I'm glad I joined and now I'm very accustomed to purple.

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