At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
The gym is generally reported as clean, with many customers appreciating the cleanliness of the facilities.
Staff Friendliness
While many reviews highlight friendly and helpful staff, there are notable instances of unprofessional behavior from certain employees.
Equipment Issues
Several customers reported issues with broken or malfunctioning equipment, which has led to dissatisfaction.
Customer Service
There are significant complaints regarding poor customer service, particularly from management, with some customers feeling disrespected.
Locker Room Concerns
The locker rooms have been criticized for being in disrepair, with broken lockers and concerns about security.
SS
Stephany Singh
Nov 14, 2025
5.0
Gym is great
JJ
John R Johnson
Nov 10, 2025
5.0
Planet Fitness is the ultimate facility for exercise and for a great massage in a fancy massage chair after your work out.
AT
Amanda Tobey
Nov 8, 2025
1.0
The two water fountains broke and they didn’t have any alternatives- just a shrug when I asked. I’d say it’s pretty dangerous to not have easy access to water at a gym….
Things like this happen, but normally the company would buy bottled water nearby (there is a target about a 5 minute walk away) and hand it out.
Also, parts of this fountain has been out of order for at least 3 weeks…
Deeply unimpressed.
EB
Elijah Ballard
Nov 6, 2025
1.0
My experience at this Planet Fitness has been terrible. I was wrongfully banned after another member, who regularly uses the stair stepper, falsely told staff that I was recording him. About a month ago I made the mistake of taking a photo of the floor because of the large pool of sweat under his machine, which blocks the walkway in the gym. I was warned by the manager and understood that it would not happen again. The next time I came in, I did not take any photos or videos at all.
Despite this, the staff banned me without showing any camera footage or providing any proof that I violated the rules, and they refused to give me the manager’s contact information. I had not been there in a week and had no idea I had even been banned until I tried to check in.
The front desk employee, Jamaine, would not listen to my side of the story and treated me very disrespectfully. Instead of allowing me to speak with a manager or calmly review the situation, he called the police, who then told me I was banned from the premises. I have attached a photo of him, which was obtained from another persons negative review on how he treats customers. Seems like a pattern.
To the manager or whoever oversees this location: please respond with a way to contact you directly (phone or email) so I can discuss this further. This has been an extremely frustrating and upsetting experience, and I plan to escalate to corporate if necessary.
What are the operating hours of Planet Fitness in Washington (Ivy City), DC?
Planet Fitness in Washington (Ivy City), DC is open 24 hours every day, including weekends. On certain holidays, hours vary; for example, it closes at noon on November 27 and December 24, and at 5 PM on December 31.
Where is Planet Fitness located in Washington (Ivy City), DC?
Planet Fitness is located at 1406 Okie St NE, Washington, DC 20002.
What kind of environment does Planet Fitness promote for its members?
Planet Fitness provides a welcoming space where members can build strength at their own pace in a Judgement Free Zone®. They believe that everyone's goals and routines are unique, but all members share strength.
What membership options or services are available at this Planet Fitness?
Services include Classic Access, Mobile App, Free in-club fitness training (ICFT), Wifi, guest privileges, tanning salon, massage chairs, hydro-massage, total body enhancement, half-price cooler drinks, fitness training, premium perks, and virtual fitness training.
How can I learn more about pricing and memberships at Planet Fitness?
You can learn more about memberships and pricing by visiting their membership page at https://www.planetfitness.com/gym-memberships or by downloading the Planet Fitness mobile app from the Apple App Store or Google Play Store.
Is there a Planet Fitness mobile app for workouts and fitness training?
Yes, Planet Fitness offers a mobile app available on Apple App Store and Google Play, providing hundreds of ways to get strong with workouts and training.
What nearby dining options are available close to Planet Fitness in Ivy City?
Nearby dining includes Miza (Mediterranean restaurant), Baker's Daughter (cafe and grocery store), New Bakery (bakery and desserts), Pidzza (pizza restaurant), Gravitas (American restaurant), Ari's Diner, La Puerta Verde (Mexican restaurant), Sticky Rice, Vera Cocina (Lebanese restaurant and bar), and Via Ghibellina (pizza restaurant and bar).
Are there entertainment or social venues near Planet Fitness for post-workout relaxation?
Yes, nearby you can find music and social venues such as THRōW Social™ (social club, music venue, bar), The Conservatory (cocktail bar and pub), Dock FC (sports bar), Kick Axe Throwing DC (beer garden and sports bar), and Other Half Brewing (brewery and bar).
What community services or shopping options are near Planet Fitness that customers might visit?
Nearby community and shopping options include Hecht Warehouse Tenant Union (community services), Capitol Public Relations, Promo Auto Glass (auto repair), One Parking (parking), Nike Community Store (sporting goods), Ivy City Pediatric Dentistry & Orthodontics, and The Hecht Warehouse at Ivy City, a historic building with real estate services.