Customer Service
Many customers praised the friendly and helpful staff, highlighting specific individuals who provided exceptional service.
Cleanliness
The gym is generally reported as clean and well-maintained, although some reviews mentioned issues with specific areas like locker rooms and steam rooms.
Facilities
While many customers appreciated the variety of equipment and amenities, some expressed concerns about outdated equipment and maintenance issues.
Membership Issues
Several reviews noted confusion and frustration regarding membership terms and cancellation processes, indicating a need for clearer communication.
Community Atmosphere
Customers frequently mentioned a welcoming community feel, with many enjoying the diverse classes and supportive environment.