Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
340 reviews
5 stars
297
4 stars
6
3 stars2
2 stars
6
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff received high praise for their helpfulness, friendliness, and professionalism, with multiple mentions of specific employees like Alex, Nathan, and Bryan.
Repair Services
Many customers appreciated the quick and free repair services offered for glasses, highlighting the staff's willingness to assist with issues regardless of where the glasses were purchased.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service and incompetence from some employees, particularly regarding billing and appointment management.
Eye Exams
Customers reported efficient and thorough eye exams, with positive feedback on the professionalism of the doctors and the overall process.
Product Selection
The store was noted for having a good selection of frames and lenses, with customers expressing satisfaction in finding suitable options.
- AZAndrew ZeyveldNov 15, 20255.0Extremely efficient and pleasant eye exam, plus personalized and patient advice choosing frames!
- RMRIP MosesNov 10, 20251.0Subject: Issue with Poor Quality Glasses Dear [Customer Service], I am writing to express my disappointment with the poor quality of the glasses I purchased from your store. I have already been to your location twice to put up additional money for repairs and replacements. This will be my last time visiting LC, as I just purchased my frame on 8/31/25 and have already had to replace it twice. This is the reason for my poor review. Thank you for your attention to this matter.
- TWThomas WalkerNov 8, 20255.0Alex was really great at assisting me select 2 pairs of glasses.
- SOSean O'HollarenOct 30, 20255.0Alex was super helpful and solved my long lasting fit problem on my glasses. Great attitude. Thumbs up!
- CNCynn NOct 17, 20255.0I had an amazing experience getting my eye exam at the Metro Center LensCrafters in Macy’s. As a first time visitor to LensCrafters, Annette’s customer service made it a quick and seamless process and Dr.Wen’s knowledge and explanation of my prescription gave me a better understanding of my eye health and nearsightedness. Additionally, there’s a great selection of designer glasses to choose from. I highly recommended this location.
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Macy's offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
What are the store hours for LensCrafters at Macy's?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Which vision insurance plans are accepted at LensCrafters at Macy's?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Does LensCrafters at Macy's provide contact lens fittings?
Yes, they offer contact lens fittings with detailed eye measurements; note that there is an additional fee for contact lens evaluations.
How can I schedule an eye exam at LensCrafters at Macy's?
You can schedule your eye exam online via their official LensCrafters scheduling link or visit the store in person inside Macy's at 1201 G Street N.W.
Is LensCrafters at Macy's wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What designer eyewear brands are available at LensCrafters at Macy's?
They carry a wide range of designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
What nearby stores can I visit before or after my appointment at LensCrafters at Macy's?
You can visit Macy's Backstage for clothing and men's fashion or Sunglass Hut at Macy's for more sunglasses options, both located inside Macy's near LensCrafters.
Are there convenient transportation options near LensCrafters at Macy's?
Yes, SP+ Parking provides parking nearby, and the store's location inside Macy's at Metro Center makes it easily accessible via the Metro transit system.
What professional services are located near LensCrafters at Macy's that customers might find useful?
Nearby you can find One Metro Center offering event photography and professional services, as well as White and Case, LLP, a corporate office, which may be useful for professional meetings or errands.