Club Pilates

Reviews

• SH

  Shontel Haney

  Sep 17, 2025
  1.0
  My class with diamond was uncomfortable and unprofessional’ she was late to her own classes . She don’t not know how communicate with people , she did not make me feel motivated for class . I won’t be coming nomore for classes
• SB

  Shaz Beigi

  Sep 3, 2025
  1.0
  They advertise unlimited classes, but in reality, there are no classes available and if there is any they will cancel the class right before. The schedule is either empty or constantly "full," and it's nearly impossible to book anything. You're essentially paying for nothing. Save your money and look elsewhere
• CC

  Catherine Cabo

  Aug 15, 2025
  1.0
  I loved coming to this studio Caitlin, Paula(Gina), and Simone are all great instructors but the owner and management are running this studio very poorly. Terrible customer service. This studio and the connected Georgetown location are short staffed and this has lead to a number of classes being cancelled regularly and limited class schedules. As I had an unlimited membership and with classes being cancelled so often I did not feel that I was getting the full value of my membership. Because of this, I reached out to the manager Angeleaza and the owner Will asking for either a discount for my membership or to be refunded for the two cancelled classes I was charged for. I thought this was reasonable. I can be held accountable for my cancelled classes but the cost of the unlimited membership should be adjusted until they are able to hold a consistent schedule. I will note that they continue to offer “guest passes” but these provide value to my guests not me. I did not want any more guest passes. I was told to downgrade or cancel my membership. How this situation was handled and the attitude I was met with on the phone by Will pushed me to cancel. I understand that unforeseen things happen, but as a paying customer I don’t believe the impact should be passed on to me. Finally, maybe I am DC-Type A personality but 48 hours (often longer or not at all) to get an email response is crazy to me. I also find it odd that neither the owner nor the manager are able to teach classes themselves and step in with the instructors need coverage. I have been a member for less than 6 months and I believe 2 instructors have left.
• EE

  E

  Jun 30, 2025
  4.0
  I come to the studio to take Caitlin's classes. She is the best pilates instructor! Super knowledgeable; keeps changing up the movements so you are never doing the same thing over and over again. She also utilizes the reformer and the chair more than any other instructor. I love her. The studio should have her teach at least 5 days a week. Then they would have a full studio!

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