StretchLab

Reviews

• RK

  Roy Kim

  Nov 9, 2025
  1.0
  I’d offer 0 stars if I could. I was referred to the Westport location, and with terrible pain, I tried to get in today. As soon as I came to the site, it asked me for an email, as a first timer to get 50% off. Entered the email and proceeded to booking. Booking asked for my cc info and promptly charged me. Next step, it asked for an email and password. Since it was my first time, it asked to create a password. I create the password and I get an error message stating the email already exists (the one I entered earlier to get the 1st timer discount) Called, left messages and texts and no one answers. Nothing. So then I see that Fairfield also has a location open from 8am to 2pm in Sundays. So once again, go through the process, get charged again and nothing. Can’t book it, no one picking up or responding. So I drive to the Fairfield location to see if I can book a time or get my money back. I get there and the location is CLOSED. Sign clearly says open on Sundays. That’s false advertising and now after wasting my time on the phone for 2 hours, you’ve wasted my time by advertising it’s open??? I have photos to prove the place was locked and empty. So at both locations, you ask for my cc number, charge me. Then I’m unable to book an appointment and no one picks up, or answers? Plenty of your competitors in the area. What a terrible experience! For the Westport location, if you’re going to be open on Sunday, pay for a manager to be on site and don’t charge until it’s booked. For the Fairfield location, don’t advertise that you’re open on Sundays if you’re not! Zero stars for the terrible booking platform/ UX, no managers on-site to answer questions or offer refunds, no front desk person to offer customer service and false advertising that wastes people’s time especially when they are in pain looking for solutions. Not looking for a freebie but you’ve lost my business before it even started.
• WM

  William Martin

  Aug 12, 2025
  5.0
  Tim is an excellent therapist who really knows his craft. A pleasure to work with at Westport location
• SW

  Skip Wells

  Aug 12, 2025
  5.0
  Stretch Lab had been very helpful in loosening my back and hips, allowing me to play golf pain free, even when playing multiple days. I highly recommend it!
• CV

  Charlo Voss

  Jul 30, 2025
  5.0
  If you need a good stretch which everyone does, for the right price and expertise in the practice, full body stretches and more you must stop by or you lose
• RK

  Robin Kravet

  Jul 27, 2025
  5.0
  Tim is incredibly knowledgeable, professional, and attentive. I came in with chronic sciatic discomfort, and his targeted stretch work has made a noticeable difference. He has improved my range of motion, reduced muscle tension, and helped increase my overall movement and well-being. If you are looking for lasting relief and better mobility, I highly recommend working with Tim.

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