Pure Barre

Reviews

• PB

  Peggy Bradford

  Oct 31, 2025
  5.0
  Just love all the instructors
• DJ

  Delia Jordanides

  Sep 29, 2025
  1.0
  I typically don’t write reviews. But pure barre Westport is the most unprofessional place I’ve ever dealt with. When you try to cancel your membership on the app, it redirects you to the contact information. It says in order to cancel, you have to reach out to them and can’t do it online. With this knowledge in mind, I’ve tried to call and reach out a few different times. I’ve left voicemails. They never answered the phone and I never got a call back. I had my boyfriend try calling a few different times when I was at work. Nobody answered him either. Even he found it appalling how they supposedly run a “professional” workout gym but can’t answer the phone? So how am I supposed to cancel when nobody answers the phone or returns my calls? They say to give a 30 day notice, yet I called 30 days before the next billing period and didn’t get a response. I’ve been trying to cancel for a month. Finally, we get someone to answer the phone and they say you have to email and ask for the forms yourself. They said they’ll have a manager reach out to me to handle this situation. They texted me and sent me the email address. I told them I emailed them and AGAIN no response from them 😭 EVEN when I emailed them. I emailed them a second time. NO. RESPONSE. I texted them back saying I sent emails and I’m met with a “this service is unavailable” text? Which is also weird because this number has texted me and replied to me since I got my membership. And now all of the sudden the service is unavailable? Hmm… rightttt. After all of this, I had to CALL AGAIN asking for someone to make this right and to please cancel my membership. After persisting for over a month, I finally got the email back with the form to cancel. They told me they sent a message saying they don’t answer emails on the weekends and would reply on Monday. I NEVER got that message either. How was I supposed to know that if they never sent me a message saying that? And they’re open on the weekends so why would anyone assume they don’t respond when they’re open? But of course, I’m being charged for next month :) even though I was actively trying to cancel my membership. It’s extremely unprofessional, frustrating, and quite frankly a scam. Take barre at literally any other place besides here. And from the reviews I’ve seen on here, theyre probably going to reply saying it’s my fault still.
• EP

  Emily Paik

  Jul 20, 2018
  5.0
  Love PB Westport! The most amazing workout and the best instructors!
• NB

  Nancy Bollin

  Aug 21, 2017
  5.0
  Instructors are amazing . The change the workouts to keep it entertaining.

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