Prime Healthcare: Greater Hartford Lung Group

Reviews

• RF

  Rachel Finney

  Feb 2, 2026
  1.0
  I had a terrible time while a patient here, and am continuing to struggle with this office as I move services elsewhere. The staff are always friendly and accommodating, but the quality and efficiency of work here is infuriating. I was referred in for a sleep study, and was booked to see them a month later. After my initial appointment, I booked to complete the sleep study and lung function tests another month later. I wasn't seen for my followup after the tests for another month--annoyingly long gaps between all of these, but I know offices can be very busy, especially post-Covid, so I was okay with that. I got my diagnosis of sleep apnea, was told they would put in a prescription for a CPAP and I would hear from the medical supplies company to set my pickup in a month. Again, a month felt long, but I accepted it. A month goes by, nothing. I call the office to check in; everyone in the office who can help is on vacation for two weeks. I call back two weeks later, and as soon as I get off the phone, I get a notification from the medical supplies company that an order has been placed for me. If I'd known the company was going to send notifications on the status of my order, I would have realized so much sooner that GHLG simply forgot to put my prescription order for a month and a half! A week later, I get notified that I'm ready to pick up my CPAP (funny how it didn't take a month, as I was originally told?) But now with almost five months having gone by, the timing lined up with an upcoming change in insurance. CPAPs require three full months of usage for billing purposes, and I was by then too close to the date I needed to switch, so I was told I had to wait until my new insurance took effect. This was not the office's fault directly, but if they had sent my prescription in promptly, I would have been in that 3 month window and able to get my CPAP settled before the insurance changed. I waited until my new insurance took effect, but the medical services company could not bill that insurance until the old one officially expired...in another month. Again, not GHLG's fault directly, but these months of insurance delays came from their own slowness. I finally got to the day my new insurance took effect, and was told by the medical services company I need a new prescription because of the change. I called GHLG to send this over, knowing that this would probably be another long string of waiting. I never heard anything more about this prescription. But that was okay (even expected); I'd already set a date to transfer my services elsewhere. I visited the office one last time to send a records release and call a wash on ever getting a CPAP from them. At my new practice, I quickly got in for an initial appointment and they were happy to prescribe the CPAP as previouslt recommended. Then my doctor looked through the records to pull the function test and sleep study results, and we found that these two most important pieces of my records were not sent. All it was, according to my new doc, was "twenty pages of meaningless paperwork." But they said they'd take care of calling the GHLG and getting those records. I was relieved that dealing with them was no longer my responsibility. However, I soon after get a call from my new office: apparently, GHLG has told them there was nothing to send, as I was never a patient with them. So I had to call GHLG, have them find me in the system, and get them to send it over. As of now, I'm hoping we've finally reached the end of the line, and I will never have to deal with this office ever again. I want to reiterate that the staff were always friendly and made their best effort in the moment to help. But there has to be some kind of disconnect here, because this whole experience has been a nightmare. I was prescribed my CPAP in August; now it's February, and I still don't have it thanks to their initial neglect in actually sending the prescription and the ridiculous hassle of getting my records transferred out. Half a year since diagnosis, and I only ever got stress to show for it.
• MG

  Mitchell Glick

  Oct 15, 2025
  5.0
  Great people work there
• EP

  Ed Patz

  Jan 22, 2025
  2.0
  First and foremost, Dr. Preskenis is awesome! I did have an issue at my appointment. Arrived at 750 am for 8 am appointment. Had to update my information because they are going to A new system. Was advised to review the cancelation policy. I sat down and waited. A staff member came out at 820 am to advise that the doctor was going to be late, and I could wait if I wanted. I chose to reschedule. Why is it doctor's offices have cancelation policies, in which you have to pay if you don't cancel within 24-hours, but doctors can come and go as they please? They should have to follow the same policy. 24-hours notice if they are running late.