Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
287 reviews
5 stars
271
4 stars2
3 stars0
2 stars0
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist.
Efficiency
Many reviews highlighted the quick service, with several customers receiving their glasses on the same day or within a short timeframe.
Product Knowledge
Staff demonstrated a strong understanding of products and insurance options, helping customers make informed decisions.
Positive Atmosphere
The store environment was described as welcoming and pleasant, contributing to an overall enjoyable shopping experience.
Mixed Experiences
While most feedback was positive, some customers reported issues with appointment scheduling and insurance policies.
- FMFaye MadryNov 5, 20255.0I'm posting for my husband Jack who had an excellent experience from walking in to exiting - great service, friendly employees, attentive to getting the job done, and received a great product.
- SAStephen ArtaleOct 27, 20255.0LensCrafters in the Crystal Mall went above and beyond with my repair. Donovan took the time to assess what happened, fixed some other issues too and was extremely helpful in answering my questions. They were also very accommodating to me having my hands full with my 3 year old daughter! Great to hear they will still be in the area after the mall closes, highly recommend!
- LNLeslie van NoordennenOct 20, 20255.0Erika was patient and kind. And my glasses were available for pick up within a week! Looking forward to adjusting to my new pair, and getting countless compliments!! 😍
- BCByron ChanOct 18, 20255.0Some of the best customer service I’ve ever gotten anywhere. Rich and his team are knowledgable, patient, friendly and efficient
- SBSavannah BOct 15, 20255.0Such a fantastic experience!! Richard and Erica were honestly just the best. They helped figure out insurance and just went above and beyond. Patient, kind, and outstanding customer service! Thank you!!! I can see why they’re the only store still open in the crystal mall haha
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Waterford, CT offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also provide prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which vision insurance plans are accepted at LensCrafters in Waterford?
Most vision insurance plans are accepted including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters in Waterford?
The store is open Monday through Thursday from 10:00 AM to 6:00 PM, Fridays and Saturdays from 10:00 AM to 7:00 PM, and Sundays from 11:00 AM to 5:00 PM.
How can I schedule an eye exam at LensCrafters in Waterford?
You can schedule an eye exam online through their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0769&storeId=10851
Does LensCrafters in Waterford offer in-store pickup?
Yes, LensCrafters offers in-store pickup services at this location.
Which designer eyewear brands can I find at LensCrafters in Waterford?
They carry designer brands including Oakley, Brooks Brothers, Ralph, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Prada, Tory Burch, Dolce & Gabbana, and more.
Is LensCrafters in Waterford wheelchair accessible?
Yes, this location has a wheelchair accessible entrance to accommodate customers with mobility needs.
What nearby stores can I visit before or after my appointment at LensCrafters in Crystal Mall?
Nearby stores include Build-A-Bear Workshop for toys, Claire's for fashion accessories and piercings, Payless ShoeSource for shoes, and J.Jill for women's clothing. These can be convenient stops while visiting Crystal Mall.
Are there dining options near LensCrafters in Waterford's Crystal Mall?
Yes, you can visit nearby restaurants such as Charleys Cheesesteaks, LongHorn Steakhouse, and Olive Garden Italian Restaurant for a meal before or after your eye care visit.
Can customers find other optical services near LensCrafters in Waterford?
Yes, Cohen’s Fashion Optical and Dr. Stephen Fedus, both optometrists, are nearby and offer additional eye care services.