Planet Fitness

4.2
729 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
855 Lakewood Rd, Waterbury, CT
06704, United States

Hours

Reviews

4.2
729 reviews
5 stars
454
4 stars
140
3 stars
52
2 stars
18
1 star
65

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with cleanliness, particularly in the bathrooms and equipment.

Staff Attitude

Feedback on staff is mixed; while some customers praised friendly and helpful staff, others reported inconsistency and poor service.

Equipment Condition

Several reviews mentioned broken or poorly maintained equipment, including tanning beds and hydro beds.

Customer Service

Customers expressed frustration with the management's responsiveness and handling of issues, particularly regarding cancellations and refunds.

Atmosphere

The gym is generally described as a comfortable and friendly environment, though some noted issues with noise and distractions from other members.
  • GG
    Gary
    Oct 25, 2025
    5.0
    Good place to get your workout in equipment up-to-date people friendly accessible parking lot I've only been there a few times but I liked it if you want to get your workout in don't hesitate
  • JK
    John Van Keuren
    Oct 24, 2025
    3.0
    I normally do not put places on blast especially when I like the management. However I called the number listed and was on hold for 10 minutes and no one had picked up the phone when I wanted to speak to the general manager. That's all I have to say.
  • NL
    Nawfal and Lexy
    Oct 16, 2025
    5.0
    Love how they have the ropes n so many different machines compared to torrington deff worth the drive
  • MA
    maria addona
    Oct 12, 2025
    1.0
    Totally agree with baby girl . Bathrooms nastys , showers dirty equipment such as tanning beds nasty. Water fountain is broken more than it actually works. Machines constantly broken . Hydro bed broken . Shut down for two weeks charged members and here we are same conditions no improvement . Went to planet fitness in Milford and orange exceptionally clean ! Someone was cleaning bathroom when I got there and then again an hour later when I was leaving . In Waterbury you can find shit in the showers/bathrooms/lockers for over a week
  • BG
    Baby Girl
    Sep 24, 2025
    1.0
    I’ve been using this gym for a week as I am traveling for work. I use several PF gyms in other states and cities, but have never seen one run so poorly. The paper towels are always empty. One section was empty for 3 days in a row. The ladies bathrooms are sometimes disgustingly unclean and the equipment needs pads replaced and for them to be cleaned. You have no structure in this gym with people throwing weights, leaving things everywhere, and not cleaning machines. I waited 20 mins for a machine because people want to take them up “waiting for their friend” to finish up. The amount of people sitting on machines and watching videos is crazyyyy and not working out. They also turn the music off 30-45 mins early before they close to push you out. It’s run poorly and the girls at the front deak just walk around flirting with all the guys while they are “cleaning”. You definitely need more serious people working here because the equipment is being ruined. This is actually the worst PF or any gym brand I’ve ever been to. Do better Planet Fitness. I don’t come to your gym to touch un sanitized run down equipment and have to wait for machines for people who aren’t seriously working out. Those of us who are are on scheduled workouts and don’t want to be in the gym for 3 hours waiting on machines.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Waterbury, CT?

Planet Fitness in Waterbury is open 24 hours from Monday to Thursday, opens until 9 PM on Friday, and operates from 7 AM to 7 PM on weekends.

Where is Planet Fitness located in Waterbury, CT?

Planet Fitness is located at 855 Lakewood Rd, Waterbury, CT 06704, USA.