Business Details
About
Home Health Care ServiceAssisted Living FacilityHome Care Agency
Senior care services from Home Instead® help to enhance the aging experience by providing non-medical supportive services at home with a human touch. Our supportive team of up-skilled Care Professionals are specially trained to assist with dressing, showering, bathroom assistance, medication reminders, supervision to ensure client safety, companionship, and homemaking services.
Details
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
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- BVBonnie VohdenAug 27, 20205.0For the first time in her life, my mother needed assistance with daily living in her home. At 86, she was diagnosed with stage 4 cancer, and was mostly confined to a wheelchair. With her children living out of the area, I urgently needed to find caregivers who would take care of her and her home, and treat her with kindness, compassion, respect and dignity. After interviewing several agencies on the phone in central and western Connecticut, I instantly connected with Sharon at Home Instead Senior Care in Trumbull CT. My mom and I met with Sharon and not only did we appreciate her ability to accommodate exactly the schedule we requested, she spent time reviewing the home to make sure it was safe for my mom. Sharon also gave us helpful advice including getting a lock box for the door as well as keeping a chart for her daily medications, and she made wonderful recommendations for nutrition. After we started using Home Instead, we learned that someone is literally on-call 24/7 and their customer service is outstanding. While all of the above impressed me, what was truly extraordinary were the caregivers she selected to assist my mom. Every single aide assigned to her case was compassionate, tender, kind, helpful and attentive. They did her grocery shopping, cleaning, laundry, cooking, and ran errands. They were always on time or early, and when needed, they stayed late. When my mom was readmitted to the hospital, Sharon allowed us to go day-by-day, without fees, while still keeping my mom's aides available for her return home. It would have been extremely difficult for our family to honor my mother's wishes to live at home at this time in her life without all the wonderful people at Home Instead. We are so grateful to the entire staff, and especially the outstanding care givers, for the peace of mind they have given us, and the incredible care they have given to my mom.
- NMnancy marascoApr 16, 20195.0There are a lot of companies similar to this. After interviewing them, hearing them smiling over the phone and the way they care for my uncle I believe we made the right choice
- SPSusan PowersJul 12, 20155.0We employed Home Instead Trumbull for in home care for my dad for over a year. They were amazing. They really care. It didn't matter when you called there was a person on the other end of the phone. They were great at finding the right fit for my dad. The care giver we had was wonderful. She was able to handle dad in every way. She was understanding and kind. This is a well run organization that has a passion for what they do and take pride in doing it right. The customer service goes above and beyond. I would highly recommend them.
Frequently Asked Questions About Home Instead
Do you take health insurance?
We only take LTC (Long Term Care) insurance
Do you have a minimum number of hours?
Yes, we have a 4 hour minimum per shift, with a 12 hour minimum per week.
Are your Care Pro's insured and bonded?
Yes
Do you do background checks on your Care Pro's?
Yes. We do background checks as well as drug screening
Do we do Supervisory visits?
Yes. We try to get out there a couple times a month, more if needed
Will we have multiple Care Pro's?
Depending on the schedule, days and hours, you may end up with more than one Care Pro. We do try to limit the number of Care Pro's going in and out of the home.
What happens if my Care Pro calls out for the shift?
We will always call the family to ask if they want a replacement. If they want coverage, we do our best to get the shift covered.
Do your Care Pro's provide transportation?
Yes. Our Care Pro's have valid driver's licenses and have reliable, insured vehicles.
Do we do Live In's?
NO, but we do 24/7 in hourly shifts. day shifts and overnights split into 8 or 12 hour shifts.
What types of insurance does Home Instead accept for payment?
Home Instead accepts Long Term Care (LTC) insurance for payment.
Is there a minimum number of hours required for scheduling care shifts?
Yes, there is a 4 hour minimum per shift, with a 12 hour minimum per week.
Are Home Instead Care Pro's insured and bonded?
Yes, all Care Pro's at Home Instead are insured and bonded for your peace of mind.
Does Home Instead perform background checks on its Care Professionals?
Yes, Home Instead conducts background checks and drug screening for all Care Pro's.
How often does Home Instead conduct supervisory visits at client homes?
Supervisory visits typically occur a couple times a month, with more visits if needed.
Will I have multiple Care Professionals assigned to my care?
Depending on your schedule and hours, you may have more than one Care Professional, but Home Instead tries to limit the number of different Care Pro's entering your home.
What happens if my assigned Care Pro calls out for their shift?
Home Instead will contact your family to see if you want a replacement and will do their best to cover the shift if coverage is requested.
Do Home Instead Care Professionals provide transportation services?
Yes, Care Pro's have valid driver's licenses and insured vehicles to provide transportation as needed.
Does Home Instead offer live-in care services?
No, Home Instead does not provide live-in care but offers 24/7 care through hourly shifts split into day shifts and overnights of 8 or 12 hours.
What nearby places can help me find Home Instead in Trumbull, CT?
Nearby places such as Polytron US (auto repair), and several Mutual of Omaha insurance offices are close by and recognizable landmarks to help locate Home Instead at 101 Merritt Boulevard, suite 22.
What financial and insurance services are near Home Instead that customers might find useful?
Nearby insurance agencies include David Russo - Mutual of Omaha, George Noujaim, Marie Wood, and Mutual of Omaha Advisors. There are also financial services like Avenue Capital Group and mortgage brokers such as Jim Adams at Mutual Mortgage.
Are there any childcare or educational centers close to Home Instead for families living in the area?
Yes, nearby childcare and educational centers include BrightPath Trumbull, Educational Playcare, The Feroleto Children's Development Center, and St. Vincent’s Special Needs Services.