BM
Beatrice Macdowell
Feb 3, 2026
Get to the facility last Saturday, it is 2 degrees outside, check in and notice THERE IS NO HEAT in the waiting room. I complain to an employee who comes to the door to call a patient. She says they know and have complained to management, but they do not want to invest in a heating system, just an air conditioner. My toes and fingers are starting to freeze at this point.
After waiting in a freezing, crowded room for 1/2 hour, my name disappears from the board (my appointment was at 10:00), and people with 10:20 appointments start being called. I complain again and after some investigation inside, I am told someone will come and get me.
50 minutes after my appointment time, I am finally called in. Besides drinking a ton of water to stay hydrated for the blood draw, my veins are now " frozen " from the waiting room, and it takes the nice nurse multiple times in different places to finally get a vein, a very painful experience. Now I have multiple purple and painful bruises in my arms.
Quest, get your act together. With the amount you charge patients, the minimum you can provide is heat on a freezing day.