Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
208 reviews
5 stars
188
4 stars
5
3 stars0
2 stars1
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and going above and beyond to assist with repairs and selections.
Quality of Service
Many reviews highlighted the professionalism and efficiency of the staff, with quick repairs and thorough assistance during the purchasing process.
Product Issues
Some customers expressed dissatisfaction with the quality of certain eyewear products, citing defects and poor resolution of issues by management.
Store Environment
The store was frequently described as clean and welcoming, contributing to a positive shopping experience.
Staff Knowledge
Numerous reviews noted the staff's expertise in eyewear selection and adjustments, enhancing customer confidence in their choices.
- JSJ StroleNov 30, 20255.0Always receive tremendous service here! Today, Alisha went above and beyond to help my husband repair his glasses. A few weeks ago, a different employee found eye insurance coverage my college age son did not even know he had. I find everyone here willing to go way above and beyond for customers.
- GMGeorge MorrissetteNov 26, 20255.0The doctor at Rocky Hill lends crafters terrible, but consistent manager\n It's fantastic She sold me to classes. I will never get my Ice examples at Rocky Hill ever again.
- FSFrank SNov 20, 20255.0My experience at Lens Crafters in Rocky Hill was second to none. I highly recommend trying Lens Crafters as a first choice. Kelly helped me out that day and she was outstanding to work with.
- JCJ CNov 12, 20251.0😠 Unacceptable Quality and Business Practices I am extremely disappointed with the quality of the frames I purchased earlier this year for nearly $300, which have required three separate repairs because the right lens repeatedly falls out, demonstrating a clear defect. While the sales representatives were pleasant, the store's policy and the manager's refusal to offer a reasonable resolution—such as an exchange for a non-defective pair—is unacceptable, especially considering I have spent over $5,000 on eyewear at this retailer in the past few years. It is disheartening that this business is willing to lose a loyal, high-value client over a single defective item due to a rigid policy that prioritizes short-sighted rules over good business practices and customer satisfaction; consequently, I will be taking my business to a competitor where my patronage is valued!
- JWJohn WardNov 11, 20255.0I received very professional service from the Rocky Hill location. Kelly and Alisha fixed a very difficult problem and did so with compassion and enthusiasm. Totally professional. Thank you so much.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters Rocky Hill offer?
LensCrafters Rocky Hill offers comprehensive eye exams, premium lens solutions including Transitions and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also provide prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which vision insurance plans are accepted at LensCrafters Rocky Hill?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours for LensCrafters Rocky Hill?
LensCrafters Rocky Hill is open Monday to Wednesday and Friday from 9:00 AM to 6:00 PM, Thursday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM.
How can I schedule an eye exam at LensCrafters Rocky Hill?
You can schedule your eye exam online through their reservation link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=1014&storeId=10851.
Does LensCrafters Rocky Hill offer in-store pickup?
Yes, LensCrafters Rocky Hill offers in-store pickup services.
Which payment options are accepted at LensCrafters Rocky Hill?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby places where I can get a meal before or after my visit to LensCrafters?
Yes, you can visit Town Line Diner, a nearby diner, to enjoy a meal before or after your appointment at LensCrafters.
What nearby shopping options are available around LensCrafters Rocky Hill?
Nearby shopping options include Town Line Plaza, Walmart Rocky Hill, Dollar Tree, and Goodwill Rocky Hill Store and Donation Center, all within close proximity to LensCrafters.
Are there other personal care services near LensCrafters Rocky Hill?
Yes, nearby you can find salons like Supercuts and nail salons such as Fashion Nails, as well as dental offices including Children and Family Dentistry and Braces.
How do nearby financial services complement a visit to LensCrafters Rocky Hill?
Nearby financial services like People's United Bank and Western Union provide convenient options for banking and currency exchange, making errands easier before or after visiting LensCrafters.