Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM Pomfret, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync, with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
National Seating & Mobility
28 Mashamoquet Road Route 101, Pomfret Center, CT
06259, United States
Hours
Reviews
4.8
127 reviews
5 stars
117
4 stars1
3 stars
3
2 stars1
1 star
5
What are people saying?
AI-generated from recent customer reviews
Installation Quality
Customers consistently praised the professionalism, efficiency, and cleanliness of the installation process.
Customer Service
Many reviews highlighted the friendly, knowledgeable, and accommodating nature of the staff, although there were some complaints about responsiveness.
Product Satisfaction
Overall, customers expressed high satisfaction with the products, particularly the stairlifts and ramps, noting their quality and functionality.
Sales Experience
The sales process was generally described as informative and low-pressure, with several customers appreciating the thoroughness of the sales representatives.
Communication Issues
Some customers reported difficulties in reaching the company for service requests, indicating a need for improvement in communication and responsiveness.
- DDD D5 days ago5.0Travis and Chris came to my house, installed my new wheelchair lift in my truck, showed me how to use it and were not only courteous, pleasant and helpful, they were professional. They are an asset to this company and I would recommend them to anyone who is in need of a vehicle lift install. Kellee was the rep I spoke to when looking for a new lift and she was and has been equally professional, helpful and pleasant. All in all a great experience. Thank you!
- KDKatriana DePinaJan 6, 20265.0He was super sweet, talked me through everything while making sure I was understanding everything as well, did all the safety precautions and even had kind manners!
- PWPamela WelchJan 2, 20265.0Excellent company with superior customer service. From our initial call to fix our “stuck” lift chair to the technician, Travis Prudhome I could not be more impressed. Travis was extremely knowledgeable, kind, and thorough-I will definitely do business with this company again.
- ABAllan BrooksDec 12, 20255.0Install went rapidly, very efficiently, and cleanly. Two of the lifts run quietly however more is noisy and the tech could not fix it. HOWEVER THE EXTENSION AT THE BOTTOM OF THE MIDDLE LIFT MALFUNCTIONED AND GOT STUCK LATE IN THE DAY. I FINALLY GOT IT TO WORK AND DISABLED IT. VERY DISAPPOINTING!!!
- WJwilliam johnsonDec 5, 20255.0Excellent experience. Knowledgeable and experienced sales. Installers were quick, neat, knowledgeable and personable. Highly recommend
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What kind of mobility solutions does National Seating & Mobility in Pomfret Center offer?
National Seating & Mobility builds one-of-a-kind mobility solutions that are comfortable, safe, and tailored to work completely in sync with each client to promote independence and self-reliance.
Where is National Seating & Mobility located?
It is located at 28 Mashamoquet Road Route 101, Pomfret Center, CT 06259, United States.
What are the business hours of National Seating & Mobility in Pomfret Center?
They are open Monday through Friday from 8:00 AM to 4:30 PM and are closed on Saturdays and Sundays.
Does National Seating & Mobility provide clinical support services?
Yes, they offer highly professional and flexible clinical support to physicians and therapists.
Can I rent mobility equipment such as stair lifts from National Seating & Mobility?
Yes, they offer sales and rentals of stair lifts and modular ramps among other mobility products.
Does National Seating & Mobility have an accessible entrance for wheelchair users?
Yes, the location has a wheelchair accessible entrance.
What are some nearby places to National Seating & Mobility where I can relax or get beauty treatments?
Nearby places include Salon One and Spa One LLC for hair and beauty services, as well as Pomfret Healing & Spa for additional spa treatments.
If I need a quick bite or coffee before visiting National Seating & Mobility, where can I go nearby?
You can visit Bakers Dozen, a nearby coffee shop, cafe, and bakery, or Pizza 101 for pizza and Greek cuisine.
What recreational areas are near National Seating & Mobility for outdoor activities?
Wolf Den State Park and Wolf Den Campground are nearby parks offering skateboarding and active life activities, and Airline Trail - Pomfret Station provides hiking opportunities.
How can I contact National Seating & Mobility for inquiries or support?
You can call them at +1 860-821-5100 or email accessmobility@nsm-seating.com.