At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Many customers reported issues with the cleanliness of the bathrooms and locker rooms, with specific complaints about unpleasant odors and unclean facilities.
Staff Performance
While some reviews praised the staff for being friendly and helpful, others criticized them for being unprofessional and unresponsive to customer concerns.
Facility Condition
Customers expressed dissatisfaction with the condition of the gym, mentioning broken equipment and cramped spaces, particularly in the locker rooms.
Crowding Issues
Several reviews highlighted the gym's overcrowding, especially during peak hours, leading to long waits for machines and a less enjoyable workout experience.
Membership Concerns
Numerous complaints were made regarding billing issues, including difficulties in canceling memberships and unexpected charges.
TD
Tom Doyle
2 days ago
3.0
It's a gym
JJ
Jonathan Tillinghast (JT)
Oct 8, 2025
1.0
Closes early often, the app that tells you when they are busy is always wrong. Bathrooms currently out of order. Definitely not worth saving a couple bucks. Not open 24/7 anymore. I go mostly on the weekends go figure that’s when they close early.
KM
Kaela M
Oct 5, 2025
1.0
The men’s locker rooms / bathrooms have been inaccessible for a few months now and the men need to use the bathroom in trailers outside. It’s cold outside at 5am and my husband is not a fan of leaving the building to use the bathroom. Also, one morning water was overflowing in the bathroom and it was disgusting. Card members have the option to use other pf locations during construction but unfortunately the other gyms are far away.. construction or management needs to step in and remediate the bathroom issue ASAP.
AA
Aksa
Sep 27, 2025
1.0
Too many machines cramped up in a small space. Poor management on the construction where they closed the gym for at least a day and a half. Very inconvenient for paying customers. It’s gross and not clean.
EC
Eli St. Cyr
Sep 21, 2025
2.0
Disappointed in the staff. High schoolers playing tag, people working out in jeans and sitting on machines while making calls. Bathroom down and trailer provided disgusting. Never any paper towels. Bathrooms unclean. Loud drilling probably exceeding 85dba consistently.
Are there any nearby gyms or fitness centers around Planet Fitness Norwich?
Yes, nearby gyms include another Planet Fitness location and Curves, offering more options for fitness and workout routines.
What shopping centers are close to Planet Fitness Norwich?
Norwichtown Mall is a nearby shopping center, ideal for visiting before or after your workout for shopping and dining.
Are there any dining options near Planet Fitness where I can eat after a workout?
Yes, nearby restaurants include Lucky House (Chinese and sushi), Domino's Pizza, Jersey Mike's Subs, and 36 Town Grill & Tap for a variety of food options.
Can I access banking or financial services near Planet Fitness Norwich?
Yes, people can visit People's United Bank and Coinme for financial services, as well as several ATMs like Coinstar nearby Planet Fitness.