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LensCrafters

4.8
(319 reviews)

Business Details

100 North Water St, Norwalk, CT
06854, United States
(203) 523-7200

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
100 North Water St, Norwalk, CT
06854, United States

Hours

Reviews

4.8
319 reviews
5 stars
301
4 stars
0
3 stars
1
2 stars
1
1 star
16
  • SH
    Syed Haider
    Feb 22, 2026
    1.0
    Very disappointed. Ordered new temples for my wingback sq frames. Was told I had to order 2 pairs for $66/pair; so I paid $132. Only 1 pair arrived and was told that was my full order. The screws they used to attach the new temples are too large(see pic). They stated the original Oakley screws disintegrate when removed from frame. The reps at store seemed not to have any ideas on how to solve issues properly, and instead blamed me for pointing out issues( Missing parts, screws too large). So LensCrafters, you need better quality on all fronts.
  • MS
    MASOUD Salmi
    Feb 7, 2026
    5.0
    The staff is fantastic, always working hard and incredibly kind. They’re a great help, especially since I’m disabled.
  • PS
    pepa stoyanova
    Jan 31, 2026
    5.0
    Adjusted my glasses beautifully! Thanks so much!
  • DP
    Donna Pascale
    Jan 31, 2026
    5.0
    John was very patient and made sure he understood my issue. He was very thorough and pleasant to work with.
  • JB
    Jack Baylor
    Dec 23, 2025
    1.0
    I called with a simple question and was told a simple answer and when I rephrased they claimed I called the wrong department and transferred me to what was apparently the retail department? They told me they’d find the info on my issue and told me to wait a couple minutes. I have been on hold for 20+ minutes with no answer. Terrible customer service

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.

Brand Certified Facts from LensCrafters

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Certified March 15, 2026Yext Knowledge Graph
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