LensCrafters

4.5
242 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
2691 Berlin Tpke, Newington, CT
06111-4114, United States

Hours

Reviews

4.5
242 reviews
5 stars
204
4 stars
8
3 stars
6
2 stars
6
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Heather, Anthony, and Alex providing excellent service.

Repair Services

Many customers appreciated the quick and free repair services offered, highlighting the efficiency and willingness of staff to assist with issues.

Appointment Issues

Several reviews mentioned problems with online booking and appointment management, including last-minute notifications about insurance issues and long wait times.

Product Selection

Customers noted a good selection of frames and lenses, although some expressed concerns about pricing being on the higher side.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and poor handling of warranty issues, indicating inconsistency in service quality.
  • OM
    Onell Monjarrez
    Nov 8, 2025
    4.0
    Very good customer service
  • KD
    Khrystyna Dubychenko
    Nov 8, 2025
    5.0
    Great customer service! I had a wonderful experience and really appreciate their professionalism
  • JS
    Joseph St.Pierre
    Oct 2, 2025
    5.0
    Excellent service always.
  • MT
    Megha Thomas
    Sep 19, 2025
    5.0
    The Newington location on the Berlin turnpike is always such a great experience. Heather is so professional, kind and knowledgeable
  • MA
    Mark Albino
    Sep 15, 2025
    5.0
    This place was awesome. I walked in off the street and they repaired my glasses for free five stars all the way

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.