Planet Fitness

4.4
294 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
76 E Main St, New Britain, CT
06051, United States

Hours

Reviews

4.4
294 reviews
5 stars
206
4 stars
47
3 stars
11
2 stars
6
1 star
24

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for its cleanliness, noting that it is well-maintained and regularly cleaned.

Staff Attitude

Feedback on staff was mixed; while some customers appreciated friendly and helpful staff, others reported rude behavior and poor customer service.

Equipment Availability

Several reviews mentioned that the gym is well-equipped with machines, although some customers expressed frustration about overcrowding during peak hours.

Temperature Control

Multiple customers complained about the gym being too hot, particularly at certain locations, and expressed dissatisfaction with the air conditioning.

Membership Issues

Some customers reported issues with membership fees, including unexpected charges and difficulties in downgrading or canceling memberships.
  • JR
    Jake Rogers
    Nov 17, 2025
    1.0
    I wouldn't go here if you're older. Very loud and crowded.
  • XX
    Xeni
    Nov 7, 2025
    2.0
    I use PF gyms around the country and this is a neglect ignored gym. 1- They haven’t bothered to upgrade from 10 years ago. You cannot scan your QR code the apologetic worker has to take your phone number. 2- the mats are torn. 3- One of each of the 2 Leg quad/hamstring machines are stuck and cannot adjust them, they are broken or about to break. The machines haven’t been oiled. They’ve been neglected. The cleaning stations get empty. The gym is otherwise clean and the workers work hard. The neglect is coming from the top.
  • JJ
    Jen
    Oct 29, 2025
    1.0
    I have been to several Planet Fitness locations and unfortunately the New Britain location is by far the worst I’ve seen. Many of the machines are broken and/or haven’t been maintained therefore they do not function properly. There are only about 4-5 mats which are torn or broken in some way. This location has not upgraded to the new business model which is to incorporate more strength training equipment and free weights. The locker rooms are clean but the gym itself is not. If I had to guess the tanning beds bulbs have not been replaced for quite some time. As an avid gym goer I wish I had something positive to say but unfortunately I don’t.
  • JB
    Jonathan Bennett
    Sep 25, 2025
    5.0
    Good workouts!
  • MH
    Marcus Harris
    Sep 1, 2025
    4.0
    Great workers except a few who feel like they could care less to be there.. and not very good at greeting but overall a great gym

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in New Britain, CT?

Planet Fitness in New Britain, CT is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 9:00 PM, and on weekends from 7:00 AM to 7:00 PM. Holiday hours vary; please check their website for specific dates.

Where is Planet Fitness located in New Britain?

Planet Fitness is located at 76 E Main St, New Britain, CT 06051.