At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Many customers praised the gym for its cleanliness, noting that it is well-maintained and regularly cleaned.
Staff Attitude
Feedback on staff was mixed; while some customers appreciated friendly and helpful staff, others reported rude behavior and poor customer service.
Equipment Availability
Several reviews mentioned that the gym is well-equipped with machines, although some customers expressed frustration about overcrowding during peak hours.
Temperature Control
Multiple customers complained about the gym being too hot, particularly at certain locations, and expressed dissatisfaction with the air conditioning.
Membership Issues
Some customers reported issues with membership fees, including unexpected charges and difficulties in downgrading or canceling memberships.
JR
Jake Rogers
Nov 17, 2025
1.0
I wouldn't go here if you're older. Very loud and crowded.
XX
Xeni
Nov 7, 2025
2.0
I use PF gyms around the country and this is a neglect ignored gym.
1- They haven’t bothered to upgrade from 10 years ago. You cannot scan your QR code the apologetic worker has to take your phone number.
2- the mats are torn.
3- One of each of the 2 Leg quad/hamstring machines are stuck and cannot adjust them, they are broken or about to break.
The machines haven’t been oiled. They’ve been neglected. The cleaning stations get empty. The gym is otherwise clean and the workers work hard. The neglect is coming from the top.
JJ
Jen
Oct 29, 2025
1.0
I have been to several Planet Fitness locations and unfortunately the New Britain location is by far the worst I’ve seen. Many of the machines are broken and/or haven’t been maintained therefore they do not function properly. There are only about 4-5 mats which are torn or broken in some way. This location has not upgraded to the new business model which is to incorporate more strength training equipment and free weights. The locker rooms are clean but the gym itself is not. If I had to guess the tanning beds bulbs have not been replaced for quite some time. As an avid gym goer I wish I had something positive to say but unfortunately I don’t.
JB
Jonathan Bennett
Sep 25, 2025
5.0
Good workouts!
MH
Marcus Harris
Sep 1, 2025
4.0
Great workers except a few who feel like they could care less to be there.. and not very good at greeting but overall a great gym
What are the operating hours of Planet Fitness in New Britain, CT?
Planet Fitness in New Britain, CT is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 9:00 PM, and on weekends from 7:00 AM to 7:00 PM. Holiday hours vary; please check their website for specific dates.
Where is Planet Fitness located in New Britain?
Planet Fitness is located at 76 E Main St, New Britain, CT 06051.
How can I contact Planet Fitness in New Britain?
You can contact Planet Fitness in New Britain by calling +1 860-770-6009.
What kind of atmosphere can I expect at Planet Fitness?
Planet Fitness offers a welcoming, Judgement Free Zone® where all members can build strength at their own pace in a supportive environment.
Does Planet Fitness in New Britain offer a mobile app?
Yes, Planet Fitness provides a mobile app with hundreds of workout options to help you get strong.
What types of services are available at Planet Fitness New Britain?
Services include Classic Access, Mobile App workouts, Free In-Club Fitness Training, Wi-Fi, Perks program, guest privileges, tanning, massage chairs, hydro-massage beds, Total Body Enhancement, half-price cooler drinks, premium perks, and virtual fitness training.
Is there public transportation or nearby stores that can help me find Planet Fitness in New Britain?
Nearby places like Save-A-Lot and Marshalls shopping centers can serve as landmarks when locating Planet Fitness at 76 E Main St. Using these local spots can help guide your way.
What nearby recreational activities are available around Planet Fitness New Britain?
Funcity Trampoline Park is a nearby sports and recreation venue where you can have fun before or after your workout at Planet Fitness.
Are there nearby salons or spas where I can relax near Planet Fitness?
City Nails and Vanite Spa are close to Planet Fitness, offering nail and beauty salon services if you want to unwind after exercising.
Where can I grab a quick bite or coffee near Planet Fitness in New Britain?
Nearby options include Dunkin' for coffee and donuts, Roly Poly Bakery for cafe treats, and Capitol Lunch for American fast food.