Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
925 reviews
5 stars
862
4 stars
17
3 stars5
2 stars7
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some staff members received praise for being helpful and attentive, others were criticized for rudeness and lack of assistance.
Staff Performance
Certain employees, particularly Jeff, Mollie, and Rachel, were frequently highlighted for their exceptional service and professionalism, while others were noted for poor interactions.
Product Quality
Concerns were raised about the quality of glasses and lenses, with multiple customers reporting issues with prescriptions and frame durability.
Store Environment
The new store location received positive remarks for its appearance, but some customers experienced a lack of engagement from staff.
Appointment Management
Several customers expressed frustration with appointment scheduling and communication, indicating a need for improvement in this area.
- JLjd lewisNov 9, 20255.0We worked with Jeff, he was very knowledgable and very helpful we were in and out in under 30 minutes
- AVAlissa VazquezNov 7, 20255.0Absolutely love Rachel, explains everything very well, and such a great personality
- MZMurad ZamanOct 24, 20251.0I had a very disappointing experience at this LensCrafters location. When I went to pick up my glasses, Rachel was extremely rude and unhelpful. She made the process unnecessarily difficult and seemed to go out of her way to give me a hard time. I left feeling frustrated and disrespected. I expected better service from a well-known company like LensCrafters. I will certainly never shop at LensCrafters again.
- AMAsia McclainOct 23, 20252.0I had two interactions with Rachel, and both times she was condescending and rude, unprovoked. The first was when I came in to ask about changing my lenses, and the second was when I called to check if my glasses and contacts were ready. I haven’t had any issues with the other staff being rude — everyone else was kind.
- BRBrenda Del RioOct 10, 20251.0Terrible mi experiencia 1octubre me hize el examen de la vista en la compańia que trabaja dentro de lens crafter y el ostamologo hizo mi receta mal….después cobrarme 60 dollares con mi plan médico de deducible , luego escogí una montura de versace la cual después del desglose según la muchacha era como 1,0000 un poco más y luego bajo 495.00 milagro…cuando la vine buscar después de 10 días laborable no podía ver de lejos me mareaba y veia las letras volando en aire , luego volví hacer cita con oftalmólogo que hizo la receta malllllisima y me dijo lo siento quizás se movió la receta de ver de lejos en la computadora ,”” esto muy improfecional”” decir eso y luego pase a la área de las gafas con lenscrafter y ellos me tomaron la nueva receta cual tuve que esperar 10 días más , regreso a los 10 días para decirme que tengo que dejar mis lentes por una hora porque solo mandaron el cristal y que había cortarlo a la medida mi esposo y salimos comernos algo para esperar la hora pedida para trabajo y resulta que mientras estábamos comiendo la muchacha llamó y luego text que no podían hacer el trabajo ya que el cristal con la receta nueva estaba raspado y circulado por ellos que está así , ya yo había hablado con mi esposo que tenía pedir el rembolso completo , cuando llegamos a lens crafter la muchacha le dijo a mi esposo que la inconveniencia le podía bajar 50 dollares y esposo le dijo que tal mejor me devuelves todo y ella se paró seto caja de los lentes y fue computadora y le hizo la devolución , era lo más obvio hacer después tanto revulu paratras y para delante , está experiencia me marcó para no volver a ningún lens crafter horrible y nunca me había pasado vuelvo Walmart son mejores aunque no tienen grandes marcas pero su servicio y trabajo es excelente . Lens crafter no lo recomiendo el de Milford mall , ct absolute no.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours of LensCrafters at Connecticut Post Mall?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters?
Yes, you can schedule an eye exam appointment online at LensCrafters using their official scheduling link.
What brands of eyewear does LensCrafters carry?
LensCrafters carries designer brands such as Oakley, Brooks Brothers, Ralph, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Ralph Lauren, Polo, DKNY, Armani Exchange, Tiffany & Co., Prada, Tory Burch, and Dolce & Gabbana.
Does LensCrafters provide contact lens fittings and exams?
Yes. Comprehensive eye exams determine if your eyes are healthy for contact lenses, and detailed measurements are taken during contact lens fittings for the best fit. An additional fee applies for contact lens evaluations.
Is LensCrafters accessible for individuals with disabilities?
Yes. LensCrafters has a wheelchair accessible entrance and accepts payments by debit and credit cards among other payment options.
What are some nearby stores and restaurants customers can visit before or after shopping at LensCrafters?
Nearby stores include H&M, Hollister Co., Justice, Abercrombie & Fitch, Finish Line, and JCPenney. Restaurants and food options nearby include Wetzel's Pretzels, Bonjour Cafe, SubWay, Johnny Rockets, and Buffalo Wild Wings, all located within Connecticut Post Mall.
Is there a cinema nearby LensCrafters in the Connecticut Post Mall?
Yes, the Cinemark Connecticut Post 14 cinema is nearby, offering a convenient entertainment option before or after your visit to LensCrafters.
Are there convenient services such as pharmacies or coffee shops near LensCrafters?
Yes. Nearby services include CVS Pharmacy for medical supplies and Starbucks for coffee and refreshments, located close to LensCrafters in Connecticut Post Mall.