StretchLab

Reviews

• CM

  Cody Miles

  Oct 8, 2025
  1.0
  I scheduled my original appointment and was charged twice. The system made two accounts. The manager said that he would look into it and refunded me one of the charges that was about three weeks after I brought it to their attention after my money was refunded about 3 1/2 weeks later my bank account was charged again for a debit correction we called. They said that they would look into it. Haven’t heard anything called them two more times the manager said that he was meeting with the vice president. They would look into it and let us know. Still haven’t heard anything. You have to leave three or four voicemails and contact them via email before anyone responds to you still not have received a refund for the second charge for services. I did not receive.
• MB

  Mo Blake

  Aug 23, 2025
  5.0
  I've been meaning to go to this place for a while now but my schedule has been a little crazy. I finally made it and I'm glad I did. I really enjoyed my experience and am appreciative that there are people knowledgeable about these issues and have the desire to help others with them. If you have tension build up in your muscles, mobility issues, or flexibility issues, this place may be for you. My Flexologist for my visit was Destiny S. She's adept, has a warm and welcoming personality, explanatory with every step of the process, and of course attentive to your specific needs. I left my appointment feeling great and still feel that way 4 hours later. I'll book with her again.
• CC

  Caroline C

  Jul 14, 2025
  1.0
  I’m super disappointed it was something I thought was very Personable and personalized to cater to your specific needs. The flexologist are great it was really the sales and manager at the establishment. We went through the whole slide show and had small talk back and forth about our busy lives. We thought they treated us well and wanted to help the business grow but wanted to stay within our capabilities we have a large family. We expressed verbally we wanted to sign up for a total of 8 sessions nothing more, not something reoccurring because we weren’t sure it fit our life style to Manager of the facility made us feel comfortable and secure that he understood our concerns and it would be just that. Just to get a slap in a face of being signed up for reoccurring bill of something I would never sign up for. Even if the case that I was aware it was reoccurring wouldn’t sign up for a package totaling over $800+ , maybe something way lower scale that they offered. I learned my lesson even if the sales manager is trying to seem like he cares and is personable and listening . He’s not, he’s sees you as number not a valued customer. (If I were the higher up or the Csuite for the company I would recommend more training and transparency on his behalf to avoid future angry customers) I tried giving the manager the opportunity to resolve the issue I came in person the manager wrote my name and gave me a story he had to elevate the issue and he was going into a meeting with someone that could give him more access to help him with helping my concerns and he’d call me that day or the next. it’s been 2 weeks still never got a call back. (I guess he was just going to keep charging me until they got what THEY WANTED) then my spouse went to try and speak and still the issue not resolved the manager still promised to call back. He still never did we basically had to go to the bank to resolve we never once used a credit at the stretch lab, because our lives are busy and we thought it was something of stamp system and could be used when it was convenient for us. And after finding this out and trying to work and express our concerns we also didn’t feel comfortable using the credits and being touched because we were financially led to believe something that’s was not true. At that point the trust was lost and there was nothing that could have me relax on one of those tables knowing they treated my business that way. I hope if anyone else had a similar experience they share their story. So it could possibly lead to the business to be more mindful and at least make it super clear to new customers so they’re not stuck in such uncomfortable situations.
• CE

  Catherine Evans

  Jul 11, 2025
  5.0
  I have been a weekly client of StretchLab for over a year. Weekly stretching helps me manage my slipped disk pain and tightness. The staff is so friendly. I look forward to my appointment every week!!!
• MV

  MARK VALENTI

  Jan 18, 2024
  5.0
  Clean and friendly place. I have had a number of appointments and each one has been excellent. They do a great job.

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