StretchLab

Reviews

• TS

  Theresa Sadlier

  5 days ago
  1.0
  Before engaging with StretchLab in Glastonbury, I carefully reviewed customer feedback for this location and others. Many reviews warned that customers were often pressured or unknowingly enrolled into expensive recurring memberships. Because of this, I initially chose to purchase my sessions one at a time. After attending for some time, the location manager approached me and offered what he described as a package of sessions. I clearly explained my concerns based on the reviews I had read and specifically asked whether this would involve any type of recurring membership. I was assured that it was not a membership, but simply a set number of prepaid appointments. I was also told that these sessions would remain valid for one year, which was important to me because I travel out of state frequently and cannot maintain a consistent weekly schedule. Based on those assurances, I agreed to purchase the package. Unfortunately, I later discovered that my credit card had been charged more than $400 per month on a recurring basis. This directly contradicted what I had been told at the time of purchase. I immediately cancelled once I realized what was happening. Fortunately, my credit card company investigated the situation and was able to reverse the charges after I disputed them. The reason I am filing this complaint now is that despite the dispute being resolved, StretchLab has recently contacted me by email claiming that I have a past-due balance for a “membership.” This is extremely concerning, as I never knowingly agreed to any membership and cancelled immediately once the unauthorized recurring charges were discovered. I find this behavior deeply troubling and believe it reflects a pattern of misleading sales practices that have been reported by other customers as well. One star for the Flexologists who do a fine job, and likely have nothing to do with how the business is run.
• MR

  Mike Rasmussen

  Feb 26, 2026
  5.0
  Destiny is the best!!
• SG

  Steven Gomes

  Feb 25, 2026
  5.0
  Alex is great. He is very thoughtful and engaging during the sessions. I have been going weekly for several months and highly recommend him.
• BB

  bobobereski

  Feb 17, 2026
  5.0
  Above and beyond my expectations. Destiny was very good at what she does…..
• BR

  Brian Reynolds

  Feb 13, 2026
  5.0
  Blad did a great job super knowledgeable, attentive, and I left feeling way better than when I walked in. Highly recommend!