Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
600 reviews
5 stars
535
4 stars
14
3 stars3
2 stars8
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Melanie, Kristin, and Alvina for their exceptional service.
Product Quality
Several reviews highlighted issues with the quality of glasses, including incorrect prescriptions and dissatisfaction with the final product, leading to frustration during exchanges.
Positive Experiences
Numerous customers reported enjoyable experiences during their visits, often mentioning the welcoming atmosphere and the staff's attentiveness to their needs.
Repair Services
Customers appreciated the quick and free repair services offered, with many noting positive experiences when getting adjustments or fixes to their glasses.
Mixed Feedback
While many reviews were positive, some customers expressed dissatisfaction with the return and exchange policies, indicating a need for improvement in this area.
- CSChristopher SungNov 16, 20255.0Excellent service from Marcia! She is an amazing salesperson who helped me to find new glasses.
- SCSwerv ColonNov 15, 20255.0Great staff and super friendly and helpful love it here
- LOLeo OkonyaNov 14, 20255.0My saleperson was so kind, patient and accommodating the entire trip. Thank you Mahmoud for a great experience
- MLMelissa LombardoNov 12, 20255.0I visited Lenscrafters for the first time ever today. When my glasses came apart a coworker suggested Lenscrafters. I searched online and called the Westfarms location. Employee who answered was pleasant and reassuring and he told me to come in after work. I was met by Mireya at the desk and she brought my glasses to the back to be fixed. She was professional and friendly. As I waited I perused the frames and then the person who presumably fixed my glasses came out to gove them to me. This was where the experiences goes from Good and great to Above and Beyond. His name starts with the letter "M"...I cannot recall the spelling. However, I recall the warmth of his demeanor. This individual is from Sudan, he speaks multiple languages including Arabic and is working toward learning Spanish and is an asset to this store. Great customer service skills, insightful, and most of all kind and authentic. Lenscrafts is a great store because of the people like him, Mireya, and the one who answered the phone. They do everything right that is noticed and valued by customers. People return due to the service they receive and this is definitely a store to be recommended. Thank you for making my day brighter. The kindness shown made a difference for me this evening! Muchas gracias! Merci! Shukraan
- SESophia EmmanuelOct 18, 20255.0Ms. Alvina understood my needs and made me feel at ease the day I came to order my glasses. Thank you so much Alvina. You are amazing !! Also, Ms. Veronica has a great attitude and excellent customer relationship.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Farmington offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands. They also feature prescription wearable technology and accept most vision insurance plans.
Which designer brands are available at LensCrafters Farmington?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and more at LensCrafters in Farmington.
What are the store hours of LensCrafters at Westfarms Mall?
LensCrafters is open Monday through Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
Does LensCrafters accept vision insurance and which ones?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health among others. All prescriptions are welcome.
How can I schedule an eye exam at LensCrafters Farmington?
You can schedule an eye exam online through their reservation link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0477&storeId=10851.
Does LensCrafters at Westfarms Mall offer in-store pickup?
Yes, LensCrafters offers in-store pickup services for your convenience.
What nearby optical services are available near LensCrafters at Westfarms Mall?
Nearby optical services include Westfarms Eye Associates, PC and Prudhomme Vision, both offering ophthalmology and optometry services, which complement LensCrafters' eyewear and eye care options.
What shopping options are available near LensCrafters in Westfarms Mall?
Nearby shopping options include retailers like Windsor (women's clothing), lululemon (sportswear), Foot Locker (shoes), and kate Spade (fashion accessories), perfect for combining your eyewear shopping with apparel.
Are there any entertainment or specialty stores near LensCrafters at Westfarms Mall?
Yes, specialty stores like LEGO for toys and hobbies, Disney Store for gifts and souvenirs, and sweet Galaxy for candy and chocolates are nearby, great for family visits before or after your eye care appointment.
How can nearby transit and amenities help when visiting LensCrafters?
Nearby amenities such as the Santander Bank ATM and Bank of America ATM provide convenient access to cash, and the location in Westfarms Mall offers easy transit options making your visit to LensCrafters hassle-free.