StretchLab

Reviews

• JT

  James Tallman

  3 days ago
  5.0
  Brian and the staff were great
• RK

  Roy Kim

  Nov 9, 2025
  1.0
  I’d offer 0 stars if I could. I was referred to the Westport location, and with terrible pain, I tried to get in today. As soon as I came to the site, it asked me for an email, as a first timer to get 50% off. Entered the email and proceeded to booking. Booking asked for my cc info and promptly charged me. Next step, it asked for an email and password. Since it was my first time, it asked to create a password. I create the password and I get an error message stating the email already exists (the one I entered earlier to get the 1st timer discount) Called, left messages and texts and no one answers. Nothing. So then I see that Fairfield also has a location open from 8am to 2pm in Sundays. So once again, go through the process, get charged again and nothing. Can’t book it, no one picking up or responding. So I drive to the Fairfield location to see if I can book a time or get my money back. I get there and the location is CLOSED. Sign clearly says open on Sundays. That’s false advertising and now after wasting my time on the phone for 2 hours, you’ve wasted my time by advertising it’s open??? I have photos to prove the place was locked and empty. So at both locations, you ask for my cc number, charge me. Then I’m unable to book an appointment and no one picks up, or answers? Plenty of your competitors in the area. What a terrible experience! For the Westport location, if you’re going to be open on Sunday, pay for a manager to be on site and don’t charge until it’s booked. For the Fairfield location, don’t advertise that you’re open on Sundays if you’re not! Zero stars for the terrible booking platform/ UX, no managers on-site to answer questions or offer refunds, no front desk person to offer customer service and false advertising that wastes people’s time especially when they are in pain looking for solutions. Not looking for a freebie but you’ve lost my business before it even started.
• DH

  Dayelle Harris

  Oct 13, 2025
  5.0
  Staff was very polite and attentive. Dave's the best! Will definitely be back!
• JP

  J Paul

  Sep 7, 2025
  3.0
  I tried StretchLab for the first time and overall had a fair experience. The introductory session was at a discounted price, and the stretch itself felt nice. The staff were friendly and the "lab" was clean. That said, when the session ended, the technician didn’t really say anything, which felt a little abrupt. At the front counter, they immediately started pushing memberships which I found the pricing to be pretty high for what it is (even their packaged prices). Personally, I feel like I’d get more value from investing in regular massages instead. That being said, I can see how others might find the service worthwhile, especially if assisted stretching is something they want in their regular routine. For me, it just didn’t feel worth the cost.
• SL

  Sara LaBella

  Aug 12, 2025
  5.0
  Started off with Dave who is awesome but preferred a woman. Im now with Nicole who is also awesome. Friendly and professional place. Albrianna is very kind, professional and she always has a smile on her face and is always accommodating when I needed to change my appt times. This place has definitely helped with my tight hip flexors..i highly recommend StretchLab. I found that it is way more helpful than the physical therapy I had in past. FIVE STARS FOR SURE! The staff are well trained!!!!!

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