LensCrafters

4.8
691 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
7 Backus Ave, Danbury, CT
06810-7493, United States

Hours

Reviews

4.8
691 reviews
5 stars
645
4 stars
10
3 stars
2
2 stars
2
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Leila, Bob, and Taylor.

Product Selection

The store offers a great selection of frames and lenses, with many customers expressing satisfaction with their choices.

Professionalism

Many reviews highlighted the professionalism of the staff, particularly during eye exams and consultations.

Mixed Experiences

While most feedback was positive, some customers reported negative experiences related to customer service and appointment scheduling.

Repair Services

Customers appreciated the quick and free repair services offered, particularly by staff members like Bob.
  • AS
    Ania Slaski
    Nov 8, 2025
    5.0
    Leila was excellent!! I love working with her! Highly recommend; she went above and beyond in helping with frames and lences selection and processing.
  • NA
    Nicole Argento
    Oct 31, 2025
    5.0
    I have been dealing with Leila at the Lens Crafters in Danbury for quite some time. Every time I have worked with her has been Impeccable. She is extremely knowledgeable about fashion and how frames fit a persons face. Every time I go in she chooses the perfect frames for me and I will not go to anyone else. I highly highly recommend going to see her when you are in need of glasses… you will not be disappointed
  • DF
    Daniel Fortaney
    Oct 28, 2025
    5.0
    Amazing spot for glasses or quick repairs—Bob went above and beyond swapping lenses from my old pair to a spare in no time. Super knowledgeable, friendly, and made the whole process a breeze. Ask for Bob; you’ll thank me later!
  • LH
    loren hendrix
    Oct 20, 2025
    5.0
    Have been a repeat customer at LensCrafters at Danbury Fair Mall. Ordered contact lenses through them. They beat online price by $43. In and out quick, very simple process. Thank you !!!
  • SR
    Savannah Rosa
    Oct 2, 2025
    1.0
    Honestly, I just think they could pay more attention to their customers. My appointment was scheduled for 10 and the door was still closed. The reception was not friendly at all, it seemed like they didn’t even want to be there, very poor reception and costumer service! While I was trying to get my glasses done, the woman stopped everything she was doing and ignored me just to go check out the other employee’s new phone, extremely disrespectful. They’re not professional. They also don’t ask what you’d like to add to your lenses unless you specifically request it, which I think is wrong. They should inform you of the options you can include if you want them on your glasses. This is the last time I’m coming to this place!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.