Quest Diagnostics - Closed

Reviews

• OJ

  Obert W. Burke, Jr.

  Mar 31, 2025
  5.0
  OVERALL, IT WAS AN UNBELIEVABLY QUICK AND EASY AND PROFESSIONAL BLOOD LAB EXPERIENCE! THE BLOOD LAB TECHNICIAN WAS FRIENDLY AND NICE, AND MOST IMPORTANTLY HER BLOOD DRAWING TECHNIQUE WAS FLAWLESSLY PAIN-FREE!!! HOWEVER, THE ONLY BOTHERSOME ASPECT TO MY FLAWLESS VISIT, WAS THE ENTRY KIOSK SYSTEM: HOW ABOUT PROVIDING SOME EASY-TO-FOLLOW INFORMATIVE TUTORIAL INSTRUCTIONS ON YOUR WEBSITE TO NAVIGATE THIS DOGGONE DIGITAL RECEPTIONIST SYSTEM! OR BETTER YET, HIRE A REAL LIVE PROFESSIONAL RECEPTIONIST! ESPECIALLY, IF ONE IS ARRIVING JUST A FEW MINUTES BEFORE THE APPOINTMENT DATED TIME SCHEDULE, AND THEN SUDDENLY ONE IS CONFRONTED BY AN INCOMPETENT AND RUDE DIGITAL APPARATUS THAT IS JUST WASTING YOUR VALUABLE TIME ASKING OBVIOUS QUESTIONS ABOUT YOUR PRE-ORDERED BLOOD LAB APPOINTMENT! FOR INSTANCE, ONCE I INPUT MY NAME & MY ADDRESS & MY PHONE NUMBER, AND MAYBE MY EMAIL ADDRESS, THE SYSTEM SHOULD DIGITALLY DEDUCE MY IDENTITY AND MY PENDING CURRENT BLOOD LAB APPOINTMENT TIME! WHAT'S WITH ALL THE ONLINE SIGNING-IN REQUIREMENTS AND SUCH? NOTE: ALL THAT ONSITE REQUESTED INFORMATION WAS ALREADY DONE DURING THE ONLINE APPOINTMENT PROCESS, SO WHY AM I BEING UNNECESSARILY BOTHERED AGAIN AT THE DESIGNATED BRICK & MORTAR MEDICAL BLOOD RETRIEVAL FACILITY - HUH? BY THE WAY, THIS IS NOT THE FIRST TIME I HAVE NEGATIVELY COMMENTED ABOUT YOUR FLAWED DIGITAL KIOSK RECEPTIONIST SYSTEM, AND YOU GUYS STILL HAVEN'T BOTHERED TO FIX IT, SO THAT IT IS RELATIVELY EASY TO USE EFFICIENTLY BY ANY LEVEL OF DIGITALLY COMPETENT PATIENT!
• BP

  billie palmer

  May 4, 2024
  5.0
  The Tech was extremely helpful and answered all my concerns promptly and professionally. Long time customer. Always good service
• TL

  Trang Le

  Nov 1, 2023
  1.0
  Rude staff. Unprofessional. Lazy women work in this lab do nothing and let patient waiting for an hour! They said watting for patient with an appointment but no one is in there show up just me. Recommend for first come first serve then make they work!! The company should take notice of such unprofessional behaviors!!
• LH

  Laura Hamelin

  Oct 29, 2022
  1.0
  Incredibly rude staff. The man out front was very nice but the phlebotomists were rude to both him and myself. Refused to see me as a walk in early in the day. I could hear them yelling at the man out front for even asking if I could be a walk in early for my scheduled appointment. Canceled my scheduled time when I showed up within 5 mins of time and was advised they were running 10 minutes late. Refused to be allowed to wait for the next available time and forced to leave. Rude to me and to their own coworker. Was not offered help to find another location.
• DE

  Dadrian Ellington

  Mar 19, 2021
  5.0
  Ms. Paulette is as skilled as they come! She drew my daughter's blood with ease and charm. No tears! Thank you!