Carbon Health Urgent Care Westminster - Shops at Walnut Creek

Reviews

• MN

  Michelle Nestler

  5 days ago
  1.0
  I got in immediately when I arrived at my scheduled time. The person at the front desk was very nice and professional. The person who took me was one of the rudest people I've been involved with. Her name was Jenn. She "barked" all of her questions at me and showed NO compassion for me with the pain I was in. The provider, Dana, was pleasant and very professional. She addressed all my concerns. This was an efficient appointment and I appreciate that. However, the bad experience with the "MA" made it very uncomfortable. If not for her I would have given a 5. Star review
• PC

  Patrick C

  6 days ago
  5.0
  Dr. Dana and Jill help my daughter and I out twice within the last week. From the get-go, not only was it easy to get an appointment, the level of care and knowledge exceeded our expectations. Thank you!
• MA

  Michelle Albrecht

  Mar 2, 2026
  5.0
  I was not looking forward to taking my 18 year old to urgent care. Our past experiences were truly horrible! My online search found Carbon Health. The location was close, the office pictures looked clean and modern, and I was able to make an appointment to arrive in 30 minutes which was a bonus. We were in and out within 30 minutes! The front desk receptionists were efficient and kind. Dana saw my son, answered questions and diagnosed him quickly! No one wants to go to Urgent Care but if you need to, I recommend Carbon Health in Westminister!
• BS

  Brian Sundermann

  Feb 24, 2026
  1.0
  Short story: I was lied to by multiple staff members and charged $185 extra. Long story: I visited after making an appointment specifically for an x-ray. I was charged the $185 visit price at the front desk. As soon as I got back to the room, I was told they didn't have an x-ray tech working, so I couldn’t have an x-ray done that day. I immediately asked "Should I come back on a different day? I don't want to be billed for today's visit just to have to pay for a visit again when I come back for the x-ray." I was assured by the staff member that I wouldn't be charged if I came back on a different day, and the head provider told me the same thing when I saw her. I came back two days later to be told I'd be billed for the visit again. I asked the check-in staff to please confirm that, because I was told by multiple staff members this would not happen. I was still billed for the follow-up visit. If you want to pay $185 to receive no care, be lied to, and have your follow-up appointment booked on the wrong day, Carbon Health Westminster is the place for you! Edited to add after response: I was in fact told on my follow-up visit that I would be billed for the additional office visit in addition to the x-ray. I asked to pay out of pocket for the x-ray, since it's less than the cost of my copay, but was told the copay is still cheaper because I was being billed for the office visit and the x-ray. If I was only billed for the x-ray, please let me know, and I will happily adjust my review accordingly, but this is still not what I was told, and I should have been given the option to pay out of pocket.
• JL

  Jace Lamphere

  Feb 21, 2026
  3.0
  Lexus was AWESOME! I came in with terrible road rash on my knee and she started providing care right away. She was easy to talk to and she made the insanely painful process of cleaning my wound much more bearable. The provider I saw was less awesome. Not only did she literally not provide any care (unless pushing on my bones and squeezing the back of my neck is care) but she also came off as cold and kinda rude. She also was hell bent on trying to send me to the er just in case I had a head injury. I COMPLETELY UNDERSTAND WHY A POSSIBLE HEAD INJURY IS A CONCERN. BUT I WAS THERE FOR MY KNEE, AND THE DOCTOR WASN'T EVEN GOING TO CLEAN IT. I had to ask for it to be cleaned. And LEXUS was the one who cleaned it!!! Thanks for saving my life Lexus, you rock.