Club Pilates

Reviews

• SC

  september cooper

  Nov 5, 2025
  1.0
  After seeing a Pilates club close to my house and being a new mom looking for a way to get out of the house, I thought this would be a good fit. I signed up for their free class, and while the receptionist was welcoming and helpful, the class itself was mediocre at best. I didn’t feel supported or truly welcomed during the session. I was then talked into a three-month contract, but once I got home and reviewed the schedule, I realized that evening classes are nearly impossible to get into — you’re on a waitlist almost constantly. I emailed them asking to cancel, citing the three-day rescind window which they had not informed me about. I read in the contract that I can cancel within three days without penalty, yet they have made this process extremely difficult and frustrating. They tried to extend the terms and entice me to continue despite me telling them I work night shift and am a mom who needs a consistent class schedule. When I said no, they insisted I pay a $100 buyout fee, which is not within my three-day resend right. Now they are telling me I need to hand-deliver a note to officially cancel my agreement. Do not get sucked into their shady practices. This is not a genuine business, and dealing with them has been unnecessarily stressful. Save yourself the headache.
• CF

  Connie Flores

  Sep 2, 2025
  1.0
  I initially signed up for Club Pilates at this location in September of 2024 and took about 15 classes here, and the instructors were great and I felt that the classes were excellent. However, when I tried to cancel my membership in February of 2025, someone spoke with me over the phone asking me to come in to fill out a cancellation form, or that they could freeze my membership (no fees were explained through all of this). I agreed verbally to freeze my membership, and assumed that they would hold their word. Unfortunately a few months later, I noticed that they have been charging me monthly for the full price of membership. No outreach. No updates on my membership. Radio silence and just a charge on my credit card. I recently went in person wanting to settle this, and the doors were closed and locked during their posted open hours. I called and left a message, and via text they told me it is now unlawful for them to request cancellation in person and can be done through their website. I proceeded with the directions and formally canceled, but have been charged another month. All in all, I am out $960 due to a thorough lack of communication. I understand details and policies, and want to do the right thing, but believe this organization has a long way to go in transparency and their due diligence for a better client experience. I do not recommend signing up for Club Pilates, but if you do please read the fine print carefully first.
• CA

  candra adams

  Jan 16, 2025
  5.0
  I joined Club Pilates a few months ago and have completed 46 classes so far. I am loving it! I feel my body getting stronger and more toned with each class. The staff are extremely friendly and welcoming. When I first joined, I thought I would just try it for a short time. But I’m addicted and cannot stop!
• EK

  Erika Kreider

  Oct 9, 2024
  5.0
  Friendly staff and the classes are a great workout! Equipment is always clean and well maintained.

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