Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
255 reviews
5 stars
227
4 stars
4
3 stars3
2 stars2
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while many customers praised the staff for being friendly and helpful, others reported poor service and unresolved issues.
Staff Competence
Several reviews highlighted specific employees, like Nicolette and Mary, for their exceptional service and knowledge, contributing positively to customer experiences.
Product Issues
Customers experienced problems with orders, including incorrect frames and delays in receiving glasses, leading to frustration and dissatisfaction.
Repair Services
Many customers appreciated the quick and effective repair services provided, often at no charge, which enhanced their overall experience.
Communication
Numerous reviews indicated a lack of effective communication regarding order statuses and issues, leading to customer frustration.
- MOMj OvalleNov 1, 20255.0Even though my glasses took over 3 weeks to get here, the manager was still VERY friendly and helped as much as she could.
- GEGianna EnnisOct 23, 20251.0If I could give them 0 stars I would. Nicotine and Will should be fired for their horrible customer service. Broke my glasses more than they were and didn’t fix them.
- DTDavid TheilerOct 21, 20255.0The staff are very customer focused. In particular the Assistant Manager (Nicole) is probably the best supervisor/ ass mngr I have seen in 40 years as a Mng Consultant. Quiet, incredibly compitent and very focused. Truly the best eye store in Fort Collins and the eye doctor who does the free exams is also the very best.
- MNMary NaterOct 20, 20251.0Will Lichendicks snapped my frames when all I needed was a simple repair with the screws. He offered to buy me different frames out of his own pocket but the assistant manager wouldn’t let him. Instead of doing her customer service job, she informed me of a “policy” that they are not responsible for damages. She actively tried to make me angrier after destroying my property and then tried to hide behind some unconscionable policy. I have no back up and now I need a new eye exam. I can’t drive without glasses and my daily function is hindered until they are replaced. Every attempt to contact a district, regional or anyone of importance leads to nowhere. This company’s entire customer service department is operated by AI and I am now pursuing legal action against them. Whatever positive review was recently posted about the manager is an obvious attempt to repair her reputation. You are horrible at your job.
- SSSeanOct 7, 20255.0While trying to repair my glasses, I dropped a tiny screw into a sea of carpet, which became a hopeless endeavor. I called LensCrafters and Will was able to find a fitting screw and cleaned them, free of charge. Excellent service. Thanks Will, you're a life saver!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at 3100 South College Ave offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Ft Collins?
LensCrafters carries brands such as Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ralph Lauren, DKNY, Armani Exchange, Tiffany & Co., Tory Burch, and more.
Can I use my vision insurance at LensCrafters in Foothills Fashion Mall?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and others. All prescriptions are welcome.
What are the store hours for LensCrafters in Ft Collins?
LensCrafters is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does LensCrafters offer in-store pickup for orders?
Yes, in-store pickup is available at this LensCrafters location.
How can I schedule an eye exam appointment at LensCrafters online?
You can schedule an eye exam by visiting their online scheduling link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=5190&storeId=10851
Is LensCrafters located in a shopping mall, and what other stores are nearby?
Yes, LensCrafters is located inside Foothills Fashion Mall in Ft Collins. Nearby stores include J.Crew Factory, Chico's, Nordstrom Rack, Talbots, Soma, Skechers, and Ulta Beauty, making it convenient for customers to shop for clothing and beauty products before or after their eye care appointment.
Are there dining options near LensCrafters in Foothills Fashion Mall?
Yes, CAVA, a Greek and Mediterranean restaurant and bar, is located nearby, offering a great place to enjoy a meal before or after your visit to LensCrafters.
What other optometry providers are near LensCrafters in Ft Collins?
Spring Creek Eye Care, PLLC is a nearby optometrist and eyewear provider, offering additional options for eye care in the area.