City Market Pharmacy

Reviews

• KK

  K

  Sep 15, 2025
  2.0
  I've used the Fruita City Market pharmacy for years & they've been great. Sadly, that seems to be changing & I've had several instances in the past few months of Rx mixups, unfriendly service, especially on the phone, & a refusal to do anything extra to answer questions or get information. I actually don't blame the staff; most of them are friendly & helpful. I truly think that they're overworked now because Kroger refuses to bring our local City Market up to the size & staffing desperately needed for our exploding population. So now we have long waits & diminished pharmacy services ~ as well as a store that doesn't have the capacity to carry half of what we want/need. I've switched a couple prescriptions to other (non CM) pharmacies & found the service faster, friendlier & far more organized.. so will likely switch pharmacies altogether. I wonder when Kroger will figure out that cheaping out on a bigger store for the west-valley will continue to lose them customers & respect?!
• AL

  Aubrey Lee

  Sep 12, 2025
  1.0
  Two issues : First: I got to the pharmacy accidentally 30 minutes before opened. Sat there and waited at their outside window and then at 9 o’clock. I tried calling in and they said sorry we have a long line inside. Will get to you later. Seven minutes later they come back and say, can you please come inside? We have a really long line. I said so you want me to come inside and go to the back of a long line. They said yes. I said, but I have been here for 30 minutes already. Can you just help me. They said no can you come inside please. Why do they have an outdoor window where they can fulfill your prescription and then after you wait there, they tell you they cannot help you there and you have to come inside and wait in another line? Wasted so much time this morning and I don’t have more time to sit here. So I left. Don’t have a window where you serve people if you refuse to use it. I would have gone inside first if I knew that’s what they expect. Second issue: Colorado has a program where pharmacies are required to let you get a $60 EpiPen. I filled out the form, brought it in and they refused to help me. They could not figure out how to make it work. Luckily, I had my prescription sent to Walmart and the Walmart pharmacy helped me quickly and simply and I got my $60 EpiPen. I tried to use a local pharmacy, but I just can’t anymore.
• LC

  Lola Calvillo

  Sep 9, 2025
  1.0
  The older blonde woman that checked out our groceries was down right nasty to us! She flung our groceries around, never Said hello or good night... we've lived in Fruita 25 yrs now and never been treated so bad at this store like we did tonight. 9/925. Customer service has definitely gone out the window!
• MH

  Marilyn Hunt

  Nov 5, 2022
  5.0
  Good .
• CM

  Cozette McCarty

  Jul 20, 2019
  4.0
  I've always had great friendly service here. Not to mention they saved me from a prescription called in that would have caused an allergic reaction (not my normal Dr) So they do care & watchout for their clients. Thank you

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