Pearle Vision

Reviews

• DW

  Derrick White

  Apr 11, 2026
  1.0
  This was the worst experience I’ve ever had at an eye doctor—and I’ve been to many eye doctors. I showed up with insurance and was charged over $100 upfront before any exams which was an exam for glasses and contacts. I have never had to pay before an appointment, especially not that much when my insurance typically covers at least most of the exam. After the exam, I was directed to look at glasses but had to practically beg for assistance. When I finally received help from Kim Woods, I felt rushed and pushed toward a pair of metal frames that didn’t suit me. I was told they would be saved to my profile, but I made it clear I wanted to come back with my partner before making a final decision. On my second visit, I returned with my partner and selected a completely different pair—plastic frames. However, when I came back weeks later to pick up my glasses, they had ordered the original metal frames instead. When I brought this up, I was told those were the frames I chose, which made me feel dismissed and like my concerns weren’t being taken seriously. After confirming with my partner that we had indeed chosen the plastic frames, I had to return again to correct their mistake. Despite the error being on their end, I waited two hours for assistance. I was initially told I wouldn’t have to pay anything additional to fix the issue, but days later I received a call saying I owed over $150 for new lenses. In total, I ended up paying around $600 for glasses—even with insurance—due to repeated errors on their part. To make matters worse, when I went in to pick up my corrected glasses, I asked for my contact lens prescription. I was told—nearly three months after my initial visit—that it had never been finalized and they had forgotten to follow up with me. After four visits, I finally have the glasses I wanted, but the entire process was frustrating, disorganized, and unnecessarily expensive. I’ve had significantly better experiences at smaller offices with fewer staff. I would not recommend this location based on my experience.
• HO

  Holly Osterwald

  Mar 29, 2026
  1.0
  If I could leave 0 stars, I would. I have an astigmatism, and have only required prescription glasses for my night vision. I had my first eye exam at Pearle Vision - Hamilton Vision Center on 2/12/26. The Optometrist, Kristian Mostert, advised me that in addition to glasses for my night vision, I would benefit from a "plus 1", and so he suggested progressives. I didn't think progressives were appropriate, and then he suggested new magnetic clip-ons. I am ignorant when it comes to prescription eyewear, so I trusted his recommendations. He also advised that based on one of the tests, I have mild "dry eye". He suggested using eye drops 3-4 times/day and using a warm eye compress. I asked if a warm washcloth would work, and he recommended an eye mask that they sell at their location. He said to make a follow-up appointment in 2 weeks. By the time my order was processed, the total was $622.65, and this was with my VSP discount. The representative explained that I would get two magnetic clip-ons for my glasses. I was also saving money by using my own frames. He told me the lenses needed to be cut by a lab tech, and they should arrive in about 1.5 weeks. I made my follow-up appointment, and opted to purchase the eye mask on Amazon. The day before my follow-up appointment, (scheduled on 2/24/26), I received a voicemail from the front desk advising me that my appointment wouldn't be covered by insurance. I called back to clarify and was told that the follow-up was considered "medical" so my VSP would not cover, and my health insurance was out-of-network. I was told I could cancel or I could self-pay, and that if I did, it would be $115.00. I agreed to keep the appointment and self-pay since I had been doing the at-home treatment for close to two weeks. I asked for an update on my lenses, and was told that the "promise by date" was 2/27/26. The next day, the front desk representative told me that I needed to pay $115.00 for the exam and $25.00 for imaging. I was upset that now there was an additional $25.00 fee, so I refused the imaging (but he clarified with a co-worker that the $25.00 was included in the $115.00). I got the repeat testing/imaging, and then met with Kristian Mostert. He showed the imaging results and stated that although my results improved, I still had mild dry eye. He suddenly went into "salesman mode" and recommended low level light therapy (LLLT), which they conveniently specialized in. He said I needed to have 6 sessions to start, but they would give me the 6th session free. The sessions are 15 minutes, and $150.00 each, done once/week, for a total of 6 weeks. He said I should get it done at least once (but possibly twice) per year for maintenance/prevention. As I was processing, he asked, "I cannot remember, did you have a prescription?" I responded that I did, and when he pulled it up, he replied, "Oh, it's nothing." I felt a pit in my stomach, because if my prescription was "nothing" why had I already paid $622.65? I opted not to schedule the therapy. I called on 2/28/26 because I hadn't heard about my lenses. The lenses were in, and I was told the tech would be in Tuesday-Friday, 12pm-4pm, the following week. I received a text on 3/3 confirming the same. I worked remotely on 3/6/26 and went during my lunch break. When I got there, I was told the lab tech wasn't there. I was livid and the front desk representative chimed in, "Well, he's not usually here on Fridays". I showed her the text and asked why I wasn't notified he wouldn't be there, and she could not answer. I demanded a refund, in addition to a print out of my prescription. I was so upset and deflated and felt I was taken advantage of (I cried all the way home). I'm a recent widow, and unexpectedly down to one income, and this experience was extremely frustrating and traumatic. If you have worn prescription glasses your entire life, you will probably do just fine at this location. But if you are vulnerable, and most importantly naive to prescription eyewear, I would strongly advise to avoid this location at all costs!
• NS

  Naga Geethakrishna Settipalli

  Mar 13, 2026
  2.0
  I ordered glasses with transition lenses from Pearle Vision and was told the turnaround would be about 5 working days. When I called after two weeks for an update, the store said the lab has not delivered the glasses yet and they cannot even see an estimated completion date. That lack of visibility and communication is frustrating, especially for something as important as prescription eyewear. I hope the store can provide better updates and resolve this delay soon.
• AB

  aditya bandaru

  Jan 26, 2026
  5.0
  I recently got scleral lenses here, and the experience was truly outstanding. Fitting scleral lenses can take multiple iterations, but Dr. Riccobono was incredibly patient, kind, and genuinely sweet throughout the entire process. She never rushed me, listened carefully to my concerns, and made sure everything felt perfect before moving forward. She is truly amazing and made the whole process so much easier. Also, John was there the whole time and was super helpful and supportive, which made the visit even smoother. Highly recommend — fantastic care and amazing people!
• KJ

  k j

  Nov 25, 2025
  1.0
  Do not go here! If I could give them 0 stars I would. I was given an incorrect prescription, that was not tailored to my eyesight. I recently went and ordered my prescription and I am unable to see. I was told I would have to pay 90 for another eye exam just to correct the prescription. That they originally charged my insurance for. I am a new mom and was taken advantage of by this company.

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