Mile High Home Care Services Broomfield

Reviews

• JD

  J David

  Aug 3, 2023
  5.0
  Great agency!
• CB

  Carley Baldwin

  Jul 27, 2023
  1.0
  As a C4 quadriplegic and single mother, my experience with Mile High Home Care was nothing short of a complete nightmare that with professional help, I am starting to wake up from. I strongly advise anyone to steer clear of this agency, as their practices are not only unprofessional but potentially dangerous. Collin and Emily make a very strong first impression, but eventually, their true colors show. Don't be misled by certain reviews; the company pressures and bribes clients/employees for positive feedback, and a lot are from the family itself. Meanwhile, they threaten former employees with lawsuits and their license if they speak up. As I write this, I already expect the “owner,” or whoever is managing the account to respond with the same gaslighting I was met with for the last year, however, I would be remiss not to speak for my community of the disabled and elderly who desperately need care, especially after my complaints of negligence were confirmed by the Colorado Department of Public Health. The agency's negligence is evident with many of the caregivers they sent to my home. On multiple occasions, people were sent with little to no communication and asked to perform nursing cares outside of their scope of practice (if licensed at all), putting my health and safety at risk because they were ill-equipped and untrained to handle the specific needs of my condition. It is deeply concerning that the agency would allow such practices to occur, as they should be aware of the potential consequences. Regarding nursing care, I did not receive the required supervisor visits from a licensed nurse to assess my care. If I called the office/owner with a nursing care need or urgent situation, I was dismissed if answered at all. For any nursing requirements that caregivers on my team could not perform, I had to call dispatch health or go to the emergency room. Even when caregivers presented them with something concerning or marked a change in my condition, there was no follow-up from the agency. More alarming is the fact that the agency hired caregivers without conducting thorough background checks. As a patient, I deserve to have trustworthy individuals providing care in my home. There was a caregiver sent to train at my house for 3 days where she was exposed to my door codes, medication, family (including minor child), intimate nursing cares, etc... On the 4th day, it was brought to my attention that she was fired because her background check came back with a felony. This complete disregard for patient safety and privacy is both shocking and unacceptable. A major issue with this agency is its evident nepotism. The fact that the company, including “Human Resources”, is run by family members creates an environment where miscommunication, negligence and incompetence thrive, and accountability is non-existent. When concerns were raised, it was clear that the family members running the agency were more concerned with protecting their own interests than addressing the issues at hand. It is incredibly disheartening to see an agency who should prioritize the well-being of its patients fail so spectacularly in basic communication and organization. This review comes with great anxiety as I've learned that my personal information and care details were disclosed to external individuals. The frequency of HIPAA violations during my time at Mile High was astonishing, raising serious concerns, especially for those who dare to voice their worries. After my family and I expressed our concern and advocated for better care, the company retaliated by discontinuing my care with a blatant disregard for the Colorado Code of Regulations, leaving me in a vulnerable position without proper explanation or alternative arrangements. Their failure to safeguard patient privacy and continued care not only breaches trust but also fosters a fearful atmosphere. For loved ones, please prioritize agencies that value patient care, professionalism, accountability, and uphold ethical standards, avoiding nepotism, incompetence, and disregard for regulations.
• DM

  Debbi McEachron

  Nov 17, 2022
  1.0
  They lie right to your face while smiling. Then Emily never contacts you after she leaves but instead calls your caseworker and says she isn't going to provide service for your family member. So completely unprofessional,just tell the truth so we can hire someone who doesn't lie. Emily had even told us that she would be back to help my family member with certain things and has now blocked my family members phone number! How can you get anymore UNPROFESSIONAL !?!?? That response is a bold faced lie!! YOU NEVER TRIED TO CONTACT HER. We would have record if that but no emails, no phone calls, nothing. This just shows what a liar you are.
• JS

  Jeremy Sayers

  Oct 7, 2022
  5.0
  They take care of their clients and always answer helpful questions. Emily the owner is the best! Can't recommend them enough
• SD

  Sara Dorheim-Davis

  Sep 2, 2021
  1.0
  1 star is overly generous. My mother has been without care for over three weeks due to the horrible unprofessionalism of this organization. A complaint was made about my mothers home so we were told a supervisor needed to come for an assessment. Annoying but fine. No one showed up. I called after they were an hour late and rescheduled for the next day. No one showed up again. I called again and was told they were too busy and it would need to be rescheduled for the following week. This is getting ridiculous but fine. For the next week I called every few days to schedule this supervisor visit. I’ve been given multiple excuses about them getting an influx of new clients, someone being out for a wedding and my favorite “it’s unfortunate buy it is what it is.” And for the past week I can even get anyone on the phone and have to leave voicemails. Do not trust the health or care of your family members with these people. Edit: we’ve now started with a new agency. Mile High Home Care chose to make things worse by making up stories and lowing. Saying they had already been to the home when they had not. Choosing to discontinue care due to a “reported hoarding situation” that they made up because again they have not come to the house. This organization should be shut down.