LensCrafters

Reviews

• DA

  Dellena Aguilar

  3 days ago
  5.0
  Lacey was incredible. She was patient, kind, and attentive, even on a very busy day while juggling multiple customers. She took her time helping me find frames and never made me feel rushed. Her compassion and professionalism really stood out. Excellent service. I was very impressed.
• AB

  Allie Bryant

  3 days ago
  5.0
  Lacey was awesome! So supportive, knowledgeable and helpful will all my questions about new lenses! She was tentative to everyone in the store and had the best attitude!
• JH

  Jennifer Haugh

  3 days ago
  2.0
  I didnt buy anything from here...this is why: i recently had a vision check from a different optometrist. I had found some glasses that I liked there but had left prior to purchase because I just could not talk myself into purchasing prescription sunglasses when I needed other glasses more. After a few days of scouring the internet for similar ones at a lower cost and not finding them as well as finding out the original place didn't have them either, I found lens crafters might. So I came in and immediately one of the sales guys there comes to help. No big deal. I appreciated it at first. But then he hovered which for me is a big deal. I have severe self confidence issues and having him hover there and honestly making me feel like I was being judged did not allow me to feel comfortable enough to purchase. I tried on 1 pair of glasses, found out it was not the same pair I was looking for and didn't feel comfortable enough to browse. Glasses are a personal thing kind of like trying on clothes. Having someone within less than a foot of you was too much. I left and told my son who came with me for moral support that the guy was making me very uncomfortable and he said he felt the same way. For future: ask if they would like assistance and then do what the other places do and step away but remind them politely that your there to help with any questions. Don't linger - it creates a feeling of pressure that in this case is unnecessary.
• CB

  Cory Berry

  6 days ago
  5.0
  I had a great experience here. Everyone I encountered was friendly and went out of their way to be helpful. Plus, the process was so quick! I really appreciate them valuing my time.
• FM

  Francisco Moreno

  Dec 31, 2025
  1.0
  This is by far the worst customer experience I have ever had. Told the doctor during the examination not to change my prescription because I had a problem when they did in the past. She still did. I realized it after getting home. I immediately called to let them know and offered to go back to the store. They told me not to, to wait for the contact to arrive and try them first, which I did. I called back to let them know that they were not working and to schedule another appointment. When I arrived at the second appointment, they informed me that I would have to pay extra money for the open box. I refused because I had asked for them beforehand. They changed from "premium" to basic contact lenses. I asked about a price difference, but no one at the store could tell me the price. That was on November 4th. The manager never contacted me, I went 4 times to the store and called 3 times, nothing. When I went to the store to ask her in person (after I hung up on her when she was trying to tell me it was my fault) she threatened me with calling the police. I did not raise my voice or cause a scene, I just asked her to explain it to me in person. She stated that contact lenses are "final sale" and there's nothing on my receipt that says that. I was literally forced to pay for whatever they wanted, and if not, I was getting the police called on me.

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